Join to apply for the Head of Shared Services role at Orchard HRO.
This is a rare opportunity to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.
Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.
This role is about modernisation, efficiency and commercial impact - not business‑as‑usual.
The role:
- Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
- Drive the transition from current state to a Managed Services operating model, partnering with third‑party providers to deliver scalable, efficient service delivery
- Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
- Partner closely with Change Managers and HR Leadership to deliver enterprise‑wide people process transformation (hire to retire experience)
- Review, simplify and automate end‑to‑end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
- Build a people‑centric service delivery model that prioritises employee experience, accessibility and responsiveness across all touchpoints
- Ensure a future‑focused, scalable People Services function that enables business growth while reducing operational cost.
About you:
- Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
- Strong Workday capability (hands‑on or leadership level)
- Previous oversight of payroll environments and governance
- Proven experience being a key driver of large‑scale change and transformation
- A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.
The opportunity:
- Enterprise‑scale impact with visibility at the highest levels
- Opportunity to shape the future People Services model
- Lead meaningful change in a business that is investing in its systems, people and capability
- Competitive salary and join a dynamic team in a high‑profile national organisation.
Job specifics
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Human Resources
- Industries: Human Resources Services, Professional Services, and Consumer Services
- Location: Melbourne, Victoria, Australia
- Salary: A$170,000.00 - A$190,000.00
Apply online today for a career with a difference in 2026!
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Head of Shared Services in Melbourne employer: Orchard HRO Pty
Bakers Delight is an exceptional employer that prioritises the growth and success of its employees while fostering a vibrant work culture. As an Area Manager, you will enjoy genuine autonomy, flexibility, and the opportunity to make a significant impact on the performance of established bakeries across Australia. With strong support from a national franchise network and a commitment to employee development, Bakers Delight offers a rewarding environment for those looking to advance their careers in retail management.
