Logistics Distribution and Supply Chain
Manufacturing and Production
Marketing
Media
Medical and Nursing
Mining
New Media and Internet
Not for Profit and Charities
Oil and Gas
Pharmaceuticals
Property and Housing
Public Sector and Government
Purchasing and Procurement
Real Estate and Property
Recruitment Consultancy
Retail
Science and Research
Senior Appointments
Social Care
Telecommunications
Trade and Services
Transport and Rail
Travel and Tourism
Utilities
Customer Success Consultant
Summary
Guide customers through MRI consents, manage warm leads and bookings for a mission-driven health-tech startup. $75k + super. Hybrid Fortitude Valley.
Terms
$75k / year
Call Centre and Customer Service Sales
Description
- EARN $75,000 pa + Super | Be Part of a Fast-Growing Health-Tech Start-Up
- Join a Mission-Driven Company Changing Healthcare Through Early Detection
- Brisbane Hybrid Role | Perfect for a Natural Communicator in Customer Success
About The Company
Our client provides customers with convenient access to Whole-Body MRI scans across Australia. Backed by some of Australia's leading venture funds, they're on a mission to enable early detection of curable illnesses through advances in medical imaging. This is a fast-growth start-up with a high-agency, ownership-driven, execution-focused culture — every call the team takes has the potential to lead to a life-changing early detection.
About The Opportunity
The primary purpose of this position is to guide potential customers through the MRI scan consenting process, ensuring they feel supported, informed, and confident.
Reporting directly to the Head of Sales, responsibilities include:
- Facilitating warm handovers to the team for complex customer queries
- Re-engaging warm leads already in the database — no cold calling
- Coordinating scan bookings with clinics and checking in ahead of appointments
- Responding promptly to inbound enquiries via phone, email, and digital channels
- Conducting thorough suitability assessments and recording interactions in the CRM
About You
- A structured, conversion-focused approach to pipeline follow-up
- Year 12 completion (Bachelor's degree favourable, not essential)
- Ability to navigate sensitive conversations with calm and confidence
- Experience engaging with customers via phone and email for extended periods
- Outstanding communication skills, with the ability to build rapport and empathise
What's in it for You?
- Real impact from day one | Be part of a mission that changes lives
- Based in Fortitude Valley, with hybrid flexibility once settled in
- Free coffee & team lunches | Close-knit, high-growth team environment
- Backed by leading venture funds | Join a fast-growing health-tech start-up
- Real-time coaching & mentorship | Ideal for early-career growth
Customer Success Consultant $75k / year Recruit Shop employer: Orana DAMA
Tablelands Regional Council (TRC) is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to work-life balance, TRC offers flexible working conditions, diverse training opportunities, and a supportive, inclusive workplace culture in the stunning Atherton Tablelands region. Employees enjoy job security, competitive salaries, and generous leave entitlements, making TRC a rewarding place to build a meaningful career in local government.
