Patient Access Officer in Melbourne

We are seeking a Patient Access Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Surgery and Oral Medicine team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

Key responsibilities include:

• Provide patient centered care to deliver high quality customer service to our patients
• Respond and resolve customer complaints efficiently, escalating when required.
• Provide administrative services across the entire patient experience to support patient access to services.
• The role encompasses front and back desk duties to support the patient experience.
• Greet and check in patients for their appointment and complete registration and documentation requirements
• Provide relevant patient information and associated fees
• Take inbound calls (book & reschedule appointments, discuss waitlist queries, enquiries)
• Make outbound calls to book & reschedule appointments
• Process patient referrals
• Book interpreters, as required
• Respond to patient queries (email/webchat)
• Provide ad-hoc patient related administration support to clinicians and other stakeholders

About you:

• Health administration experience is desirable.
• Experience in managing front desk, calls and payments.
• Customer service and conflict resolution skills.
• MS Office and computer literacy skills.
• Proficiency in verbal and written communication.
• Time management.

Why work at OHV?

• Join a friendly and collaborative team in a supportive and dynamic setting.
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office.
• Competitive benefits: Discounted annual Myki ticket and affordable car parking are provided to help ease travel expenses.
• Public Transport: Carlton is well-connected by public transport, including trams and buses, making commuting convenient.
• Comprehensive support: We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
• Proximity to the City Center: Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities.
• Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture.

Applications close: 11:59pm Wednesday 4 November 2026

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community and people with disability. OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced. OHV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government.