Are you looking to break into the call centre industry or gain valuable office-based customer service experience? If you have a background in Hospitality or Retail, we want to hear from you!
We are currently recruiting enthusiastic, customer-focused individuals for a short-term project running through November. Located conveniently in the Melbourne CBD, this is an ideal opportunity to transition your face-to-face communication skills into a professional corporate call centre environment.
Position Overview
Contract Duration: 1 Month (November)
Location: Melbourne CBD (easily accessible via public transport)
Hours: Full-Time / Casual shifts available (Monday - Friday)
What You'll Do
- Handle inbound and/or outbound customer inquiries with professionalism and empathy.
- Update customer details and log interaction notes accurately in our system.
- Provide high-level service in a fast-paced team environment.
- Apply your hospitality or retail experience to deliver a positive, customer-first experience.
What We're Looking For
- Experience: Previous retail or hospitality background (baristas, floor staff, retail assistants, waitstaff, receptionists, etc.). No prior call centre experience required!
- Communication Skills: Clear, confident verbal communication and strong active listening skills.
- Tech Literacy: Comfortable using computers, navigating multiple software screens, and typing while talking.
- Availability: Full availability to commit to the 1-month contract.
Mandatory Requirements
- Police Check: Must have (or be willing to undergo) a clean National Police Check.
- Political Neutrality: Candidates must maintain strict political neutrality and have no active political affiliations, alignments, or memberships for the duration of this contract.
- Work Rights: Full working rights in Australia.
Why Apply?
- Foot in the Door: Get your foot in the door with a major client and build valuable industry connections.
- Future Opportunities: Potential for further contracts or ongoing opportunities down the track for top performers.
- Career Stepping Stone: Gain legitimate corporate call centre experience to boost your resume.
- Great Location: Work in a central Melbourne CBD office close to cafes, trains, and trams.
- Supportive Environment: On-the-job training and team support provided from Day 1.
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