At a Glance
- Tasks: Lead tech and process initiatives to transform frontline operations.
- Company: Join Optus, a leading telecommunications company in Australia.
- Benefits: Attractive salary, flexible work options, and career development opportunities.
- Other info: Dynamic role with opportunities for innovation and leadership.
- Why this job: Make a real impact by enhancing customer experiences and team efficiency.
- Qualifications: Experience in technology transformation and stakeholder management required.
Optus is seeking a Senior Manager, Frontline Technology & Process Transformation to lead technology and process initiatives across Retail, Technology and Transformation in Australia.
You will translate frontline challenges into practical solutions, establish governance and deliver measurable value.
You'll influence senior stakeholders, manage roadmaps from discovery to implementation, and drive adoption of frontline systems such as CRM, CMS and analytics platforms to enhance customer and team
Senior Frontline Tech & Process Transformation Leader in Sydney employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
