Optus is seeking 3 Senior Contact Centre Specialists to join Optus Enterprise Managed Services. You will deliver technical support and managed services for enterprise Contact Centre environments, ensuring SLA performance and high customer satisfaction.
You will work with CXone/IVR, Omilia, and AWS cloud platforms, collaborating with customers, vendors and internal teams to manage incidents, changes, and service improvements. Hybrid work arrangement with strong focus on outcomes.
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Senior Cloud-Driven Contact Centre Specialist in Sydney employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
