At a Glance
- Tasks: Lead a team to tackle complex customer issues and ensure top-notch resolutions.
- Company: Join Optus, a leading telecommunications company with a commitment to customer satisfaction.
- Benefits: Enjoy flexible work arrangements, competitive pay, and opportunities for professional growth.
- Other info: 12-month fixed-term role with a dynamic and supportive team environment.
- Why this job: Make a real difference by resolving high-stakes disputes and enhancing customer experiences.
- Qualifications: Strong leadership skills and expertise in remediation and governance.
The predicted salary is between 63000 - 77000 $ per year.
Optus is seeking a Remediation Team Leader to head a specialist group responsible for resolving the most complex, high-risk customer issues.
The role demands strong remediation expertise, governance capability, and leadership for decisions affecting customer outcomes and regulatory exposure.
The position is a 12-month fixed-term opportunity with flexible office/remote work arrangements, and a focus on executive complaints, privacy incidents, and high-stakes disputes.
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Remediation Team Lead – Hybrid in Sydney employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
