At a Glance
- Tasks: Lead and manage critical incidents to restore services and ensure customer satisfaction.
- Company: Join Optus, a leading telecommunications provider with a strong focus on innovation.
- Benefits: Competitive salary, 24/7 rotating roster, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and resilience.
- Why this job: Be at the forefront of crisis management and make a real difference in service delivery.
- Qualifications: Experience in incident management and strong leadership skills required.
The predicted salary is between 72000 - 88000 $ per year.
Optus is seeking a Major Incident Manager to own end-to-end facilitation and management of Priority 1 and Priority 2 incidents across the Optus network.
You will restore services within SLA, coordinate cross-functional teams, and provide executive-level updates during high-impact events.
This role is on a 24/7 rotating roster onsite at Macquarie Park.
You will lead incident governance, crisis coordination, and post-incident reviews, with a focus on service resilience and customer outcomes.
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P1/P2 Incident Lead in Sydney employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
