Optus Enterprise Managed Services is hiring 3 x Senior Contact Centre Specialists to deliver technical support and managed services for enterprise contact centre environments. You will own incidents, collaborate with customers and vendors, and ensure SLA performance in fast-paced settings.
We value experience across CXone/IVR frameworks, Omilia NLUs, or AWS cloud platforms, and you will stay current with contact centre technologies while helping drive improvements.
Senior Contact Centre Specialist - Hybrid employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
