Optus is seeking a Senior Contact Centre Engineer to manage critical contact centre platforms for a Federal Government customer. You will provide Level 2/3 support across voice, dialler, and analytics, troubleshoot complex issues, and drive improvements in an Agile/ITIL environment.
Working with technologies such as Genesys Cloud CX/Engage and Nuance, you will collaborate with customers and vendors, ensure platform security and reliability, and participate in automation and knowledge sharing
Senior Contact Centre Specialist – Genesys & Nuance (Hybrid) in Canberra employer: Optus
Optus in Tuggerah is an exceptional employer that prioritises the growth and development of its employees, offering clear pathways for advancement within the retail and business sectors. With a strong focus on fostering a collaborative work culture, employees are encouraged to share knowledge and support one another in delivering outstanding customer experiences. The company also provides competitive benefits and stays attuned to market trends, ensuring that team members are well-equipped to succeed in their roles.
