Optus Enterprise is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer, delivering L2/L3 support across Genesys, Nuance, and analytics with on-call duties in a fast-paced, multi-vendor environment.
You will apply 8–10+ years of experience with Genesys Cloud CX/Engage or Nuance, voice technologies (SIP/RTP), ITIL incident/problem/change management, and scripting (PowerShell or Python).
Senior Contact Centre Engineer — Flexible/Remote in Sydney employer: Optus Enterprise
Optus is an excellent employer that fosters a collaborative and supportive work culture in Mirrabooka, where you can thrive as a Customer-Focused Tech Retail Advisor. With a strong emphasis on employee growth and development, you'll have the opportunity to enhance your skills while delivering exceptional customer experiences in a vibrant team environment. Enjoy the benefits of working for a company that values integrity and accountability, making every day rewarding and meaningful.
