Optus is seeking a Major Incident Manager in NSW, Australia, to own end-to-end facilitation of Priority 1/2 and high-risk incidents across the Optus network. You will coordinate crisis response, manage multi-vendor teams, and provide executive-level reporting to executives and stakeholders.
Role requires 5+ years in telecom network incident management, ITIL certification, and strong communication skills. On-site at Macquarie Park with 24/7 rotating roster and flexible working options.
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Lead Major Incident Manager (P1/P2) - 24/7 Hybrid in Sydney employer: Optus Enterprise
Optus is an excellent employer that fosters a collaborative and supportive work culture in Mirrabooka, where you can thrive as a Customer-Focused Tech Retail Advisor. With a strong emphasis on employee growth and development, you'll have the opportunity to enhance your skills while delivering exceptional customer experiences in a vibrant team environment. Enjoy the benefits of working for a company that values integrity and accountability, making every day rewarding and meaningful.
