At a Glance
- Tasks: Lead incident management and SLA governance for enterprise and government clients.
- Company: Join Optus Enterprise, a leader in service performance and innovation.
- Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on high performance and client satisfaction.
- Why this job: Make a real impact by improving service standards and driving continuous improvement.
- Qualifications: Experience in ITIL processes and strong analytical skills required.
The predicted salary is between 121500 - 148500 $ per year.
Optus Enterprise is seeking an Incident and SLA Governance Manager to guide service performance across enterprise and government clients.
You will govern ITIL-aligned processes, drive platform integration with Service Now, and lead the lifecycle of incidents and SLAs with internal teams and vendors.
You will translate data into insights, champion continuous improvement, and collaborate with delivery and governance teams to maintain high service standards.
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ITSM Incident & SLA Governance Lead in Sydney employer: Optus Enterprise
Optus is an excellent employer that fosters a collaborative and supportive work culture in Mirrabooka, where you can thrive as a Customer-Focused Tech Retail Advisor. With a strong emphasis on employee growth and development, you'll have the opportunity to enhance your skills while delivering exceptional customer experiences in a vibrant team environment. Enjoy the benefits of working for a company that values integrity and accountability, making every day rewarding and meaningful.
