Optus Enterprise is seeking 3 Senior Contact Centre Specialists to deliver technical support and managed services for enterprise Contact Centre environments. You will handle incidents, collaborate with vendors and stakeholders, and drive continuous improvement across platforms such as CXone, Omilia and AWS.
You bring 7+ years in Contact Centre support, strong troubleshooting, and a proactive mindset with ITIL knowledge to ensure SLA performance and customer satisfaction.
Senior Contact Centre Tech Lead – Cloud & CX Expert in Ryde employer: Optus Enterprise
Optus is an excellent employer that fosters a collaborative and supportive work culture in Mirrabooka, where you can thrive as a Customer-Focused Tech Retail Advisor. With a strong emphasis on employee growth and development, you'll have the opportunity to enhance your skills while delivering exceptional customer experiences in a vibrant team environment. Enjoy the benefits of working for a company that values integrity and accountability, making every day rewarding and meaningful.
