At a Glance
- Tasks: Provide on-site technical support and ensure smooth operation of trading technology.
- Company: Join Options, a leading global financial technology company.
- Benefits: Competitive salary, health support, professional growth, and global travel opportunities.
- Other info: Exciting career development and a chance to travel the world.
- Why this job: Be part of a dynamic team and make a real impact in fintech.
- Qualifications: Bachelor's degree in IT or related field; 1-2 years in technical support.
The predicted salary is between 62100 - 75900 $ per year.
Technical Support Engineer
Join the Options Technical Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business.
We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast.
We are at the forefront of banking and trading infrastructure, serving clients globally.
At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.
- Career Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.
- High-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.
- Competitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.
The Role
As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure.
You will work on-site with the client’s technology team, and closely with Options technology professionals to ensure smooth operation of Options infrastructure.
This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.
Typical Job duties would include
- Act as the client’s primary technical contact, providing on-site support for all Options technology systems.
- Monitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.
- Diagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.
- Respond to client incidents and service requests within defined SLAs, following established incident management processes.
- Build strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.
- Work with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.
We're looking for someone who has technical proficiency in
- Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
- Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.
- 1-2 years’ experience in a similar on-site technical support role within financial services.
- Strong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes.
- Communication and
- Interpersonal
Skills: excellent verbal and written communication, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.
- Client Focus: proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations.
- Adaptability and Flexibility: Someone who thrives in a fast-paced, dynamic environment, adapting to changing priorities.
We’re also looking for candidates with
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Certifications
- Comp TIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not essential.
What We Offer
- Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.
- Family Support: Enhanced family leave benefits.
- Professional Growth: Access to professional learning platforms and internal development programs.
- Retirement: Pension/retirement schemes to support your long-term financial planning.
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Technical Support Engineer in Sydney employer: Options Technology Ltd.
Options is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that prioritises employee development and innovation in the financial technology sector. With access to global travel opportunities, comprehensive benefits, and a strong focus on career growth, employees are empowered to thrive in high-performing teams where their contributions truly matter. Join us to be part of a forward-thinking company that values your skills and fosters a supportive environment for professional advancement.
