At a Glance
- Tasks: Lead a dynamic admin team, ensuring smooth client interactions and compliance.
- Company: Optimum Health Solutions, a top Allied Health provider with 20 years of excellence.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Join a passionate team dedicated to helping clients live better.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in leading admin teams, preferably in healthcare or social services.
The predicted salary is between 56700 - 69300 $ per year.
Optimum Health Solutions – 20 Years of Excellence in Allied Health! At Optimum Health Solutions, we're passionate about helping people move better, live better, and achieve their goals. As one of Australia's leading Allied Health providers, we offer the opportunity to work with a diverse caseload, access industry-leading professional development, and grow your career within a supportive multidisciplinary team.
About the role
Optimum Health Solutions is looking for an experienced Admin Team Lead to guide our administration team at Liverpool head office on a full-time basis. You'll manage a team that includes both in-house and remote staff, making sure enquiries, bookings, and client records are handled smoothly, while coaching the team to deliver a consistently great experience for every client. This is a great fit for someone who enjoys leading people as much as looking after clients.
What you'll be doing
- Team Leadership
- Lead and support a team of in-house and remote administration staff, including coaching, rostering, and workload management.
- Act as the first point of escalation for complex client or referrer enquiries.
- Monitor team performance and quality of service, providing feedback and support where needed.
- Compliance & Documentation Oversight
- Oversee internal compliance across the team, making sure client documentation is complete, current, and signed in line with healthcare privacy guidelines.
- Monitor billing and funding documentation across Medicare, NDIS, and insurance or WorkCover claims for accuracy.
- Identify and address any gaps in client records before they become a compliance risk.
- Client Engagement & Communication
- Oversee inbound and outbound client and referrer enquiries across phone, email, and in person.
- Manage appointment bookings and scheduling changes across the team.
- Client Onboarding & Documentation
- Oversee referral forms, client profiles, and the client waitlist to keep scheduling running smoothly.
- Ensure client records stay accurate and up to date across the team.
- Team Collaboration
- Work closely with practice managers and the wider administration team to keep client service delivery consistent across the business.
- Identify and help implement improvements to team processes.
What we're looking for
- Previous experience leading or supervising a customer service, call centre, or administrative team, ideally in healthcare or social services.
- Experience working with Medicare, NDIS, and insurance or WorkCover claims and documentation.
- Strong understanding of healthcare privacy requirements and client record-keeping standards.
- Strong communication and interpersonal skills, with a calm, professional manner under pressure.
- Confidence using Microsoft Office and CRM software.
- Ability to coach and support a team, including remote staff, while managing your own workload.
- A flexible, hands-on approach, comfortable working independently and leading others.
What we offer
- Competitive full time salary.
- Ongoing training and opportunities to grow with us.
- A supportive, down-to-earth team.
- Initiatives that support your own health and wellbeing.
About us
Optimum Health Solutions is a multidisciplinary Allied Health provider with clinics across NSW and Tasmania. We've spent 20+ years helping our clients move, communicate, and live better, and we look for team members who bring the same care to every interaction.
Admin Team Lead – Liverpool employer: Optimum Health Solutions
Optimum Health Solutions is an exceptional employer for Speech Pathologists, offering a supportive and collaborative environment that fosters professional growth and development. With industry-leading mentoring programs and tailored caseloads, employees can specialise in areas of interest while making a meaningful impact on clients' lives. Located in Sylvania, our modern facilities and multidisciplinary team ensure that you have the resources and support needed to thrive in your career.
