Quality Assurance Officer
Location: Coleraine
Compensation: £15.13 per hour, £500 joining bonus.
Type: Full‐time, Permanent contract.
Hours: 39 hours per week. Annual leave: 5.6 weeks pro rata.
Closing date: Friday 31st July 2026.
Benefits
- £500 Joining Bonus – paid after 6 months in your role
- Excellent pay rate: £15.13 per hour + 30p per mile mileage
- Generous weekday and weekend On‐Call Rate
- Enhanced Bank Holiday Rate: up to £30.26 per hour
- Permanent Contract (no zero‐hours)
- Eligible to apply for a Blue Light Discount Card
- Free tunic supplied
- Company Pension
- Access to our Employee Mental Health Support Line
- Paid and ongoing comprehensive training
- Further education opportunities
- A mobile phone will be provided for work purposes
- Career progression opportunities
- Support from Management
- Working with one of the largest and most successful domiciliary care companies in Northern Ireland
Responsibilities
- Ensuring a high standard of service delivery, meeting all statutory requirements.
- Reporting any client care issues in relation to health and safety and assisting with resolution.
- Providing care to clients when required.
- Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the company.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Participating in rotational on‐call duty during office closures (including bank holidays).
- Completion of records to the required standard.
- Providing office cover when required.
- Attending weekly update meetings with the Co‐ordinator to ensure effective communication.
- Complying with company policies and procedures and legislative guidelines.
- Maintaining NISCC registration.
Essential Criteria
- Minimum of 1 year of domiciliary care experience.
- Enhanced Access NI clearance.
- Full driver's licence and access to a car & car insurance in connection with business.
- Must own and use a mobile phone.
- NISCC registered.
- Availability between the hours of business (7am – 11pm approx.).
Desirable Criteria
- NVQ Level 2 in Care.
- Supervisory experience.
- ICT experience.
Optimum Care is an Equal Opportunities Employer.
Quality Assurance Officer – Coleraine employer: Optimum Care Group
Optimum Care Group is an exceptional employer for Disability Support Workers, offering a supportive and inclusive workplace culture in Hampton East, VIC. With a strong commitment to professional development, competitive pay, and flexible scheduling, employees are empowered to grow their skills while making a meaningful impact in the lives of individuals with disabilities. The organisation prioritises staff wellbeing and fosters a collaborative environment where every contribution is valued.
