At a Glance
- Tasks: Lead a dynamic contact centre team and manage rescue operations.
- Company: Join a purpose-driven organisation making a difference for animals.
- Benefits: Competitive salary, superannuation, and ongoing learning opportunities.
- Other info: Enjoy a supportive culture and diverse leadership role.
- Why this job: Make a real impact while leading a passionate team.
- Qualifications: 2+ years in contact centre leadership with strong problem-solving skills.
The predicted salary is between 72000 - 88000 $ per year.
Optimal Recruitment – Sydney North Shore NSW
Team Lead Sundays to Wednesdays (4 days work) 8a. m. to 6p. m.
- Permanent Position
- Based on Sydney's Northern Beaches
- $80,000 + superannuation
Team Lead Sundays to Wednesdays (4 days work) 8a. m. to 6p. m.
- Permanent Position
- Based on Sydney's Northern Beaches
- $80,000 + superannuation
Our client is seeking an organised and proactive Team Leader to support the day-to-day operation of their Rescue Office.
In this hands-on leadership role, you'll oversee rescue case management, support the 38 high-performing rescue team, monitor KPIs, coordinate workloads, and help ensure rescue requests are responded to quickly and effectively.
Key responsibilities
- Support and lead a high-volume contact centre team.
- Monitor rescue cases, call queues, and service performance.
- Resolve complex enquiries and elevate priority matters.
- Analyse performance data and prepare operational reports.
- Coordinate staffing, approve timesheets, and maintain service coverage.
- Drive continuous improvement projects and support new systems.
About you
You have at least two years' experience leading a contact centre or customer service team, strong organisational and problem-solving skills, excellent communication, and a passion for delivering outstanding service.
Experience monitoring KPIs, coaching staff, and managing competing priorities is essential.
Why Apply?
- Make a genuine difference to the animals rescued.
- Supportive, purpose-driven team culture.
- Diverse and rewarding leadership role.
- Ongoing learning and development opportunities.
If you're an experienced operations team leader looking for meaningful work where every day makes an impact, we'd love to hear from you.
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Call Centre Team Lead in Sydney employer: Optimal Recruitment
At Optimal Recruitment Pty Ltd, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that values hard work and dedication. Located in the beautiful Northern Beaches of Sydney, our team enjoys a vibrant environment with opportunities for professional growth and development, ensuring that every employee feels valued and empowered to succeed in their roles. Join us and be part of a collaborative team where your contributions make a meaningful impact.
