At a Glance
- Tasks: Coach franchisees to boost their restaurant success and drive profitability.
- Company: Join Oporto, a vibrant brand with over 200 restaurants across Australia.
- Benefits: Enjoy free food, extra leave for your birthday, and paid Good Deed days.
- Other info: Dynamic role with travel opportunities and career growth within Craveable Brands.
- Why this job: Be part of a passionate team and make a real impact in the restaurant industry.
- Qualifications: Experience in casual dining or QSR, with strong coaching and leadership skills.
The predicted salary is between 57555 - 70345 $ per year.
- Never boring or slow! Work with passionate people across our restaurant network
- Flexible working in an autonomous role.
• The chicken came first and so do you! We're humans not numbers!
About Us
Oporto started in 1986 with one restaurant in Bondi.
Since then we have grown to over 200 restaurants across Australia and internationally.
We’re passionate about our people, customersand creating flavour packed flame grilled chicken meals.
We’re serious about creating vibrant experiences and delicious food that really feeds the soul – making sure our customers feel incredible on the inside and even better on the outside… and that’s where you come in.
About the role
Working within our operations team, partner with our restaurant franchisees to improve and grow their businesses and ultimately drive profit.
You’ll manage a portfolio of restaurants and support a variety of franchisees, from those just starting to large-scale multi-site owners.
You will coach our franchisees on all aspects of their restaurant, including operational standards, customer experience, people management and leadership, sales and profitability, workplace health and safety, and business planning.
You'll also lead a range of operational activities across the network, including new store openings, and you will be a key driver towards brand success.
NB: This role requires frequent travel across the restaurant network.
Key Activities Include:
Commercial and Operational Support
- Reviewing financial and operational reporting of restaurants to identify trends and opportunities to drive sales.
- Leveraging commercial and operational knowledge to drive restaurant profitability.
- Identifying risks and ensuring restaurants are safe and compliant with brand standards and regulatory requirements.
Coaching and Leadership
- Driving business growth, operational excellence and profitability through franchisee development.
- Coaching and leadership support for restaurant teams and franchisees.
Brand and Customer Champion
- Role modelling and advocating brand values, behaviours and standards.
- Championing a customer-centric approach across the business.
- Supporting communications and activities across the restaurant network, including new store openings.
About You
Essential
- Demonstrated experience owning a small business or working within a casual dining or quick service restaurant (QSR) environment.
- Proven retail operations knowledge and commercial acumen in identifying trends, opportunities and challenges to drive profitability and operational excellence.
- Previous experience in business partnering, coaching and supporting others in a business setting.
- Supportive and transformational leadership and coaching style.
- Previous experience in multi-site management.
We offer
• Free food at all our brands cause don’t we all love chicken!
- Paid Good Deed days supporting a charity that means something to you.
- Extra day of leave in your birthday month to celebrate.
- 26 weeks paid parental leave.
Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.
And when you're part of Oporto, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.
If this sounds like the type of place you can spread your wings, apply today.
We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work.
That’s why we want you to apply even if you don’t think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.
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Franchise Operations & Growth Coach in Willoughby employer: Oporto
Oporto is an exceptional employer, offering a vibrant work culture that prioritises its people and fosters collaboration. With flexible hybrid working arrangements, unique benefits like half-day Fridays in summer, birthday leave, and free chicken, employees are encouraged to thrive both personally and professionally. As part of Craveable Brands, Oporto provides ample growth opportunities within a supportive environment, making it an ideal place for passionate individuals to make a meaningful impact in the fast-paced food industry.
