At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth front desk operation.
- Company: Opera Apartments, a vibrant accommodation hub in South Brisbane.
- Benefits: Supportive team, career development opportunities, and a dynamic work environment.
- Other info: Join a collaborative team and grow your skills in hospitality and property management.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Customer service experience preferred; enthusiasm and willingness to learn are key.
The predicted salary is between 32400 - 39600 $ per year.
Opera Apartments is a well-established residential and accommodation building located in central South Brisbane. Our onsite management team manages both short-term and long-term accommodation, providing professional and personalised service to our guests and residents.
We are seeking a friendly, organised and motivated Front Desk Receptionist to join our onsite team. This is a customer-focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.
About the Role
As the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from arrival through to departure. You will also work closely with our housekeeping, maintenance and property management teams to ensure the smooth day-to-day operation of the building.
Key Responsibilities
- Welcome and greet guests in a warm, professional and friendly manner
- Manage guest check-ins and check-outs, including providing keys/access information and explaining apartment and building facilities
- Prepare and review daily arrivals and departures
- Respond to guest enquiries in person, by phone and via email
- Assist guests with requests, questions and local information
- Liaise closely with the housekeeping team to coordinate apartment cleaning and readiness for incoming guests
- Liaise with the maintenance team regarding maintenance requests, apartment issues and urgent repairs
- Monitor apartment availability and ensure rooms are ready for arrival
- Assist with booking enquiries, reservations, amendments and cancellations
- Identify opportunities to maximise bookings, occupancy and revenue
- Maintain accurate guest and booking records
- Follow up outstanding payments and booking requirements where required
- Handle guest concerns and complaints professionally and promptly
- Assist with general reception, administration and office duties
- Maintain a clean, organised and professional reception area
- Follow building procedures, security requirements and company policies
- Work collaboratively with the onsite management team to ensure a high standard of guest service
About You
We are looking for someone who is:
- Friendly, approachable and genuinely enjoys helping people
- Confident and professional when dealing with guests
- Well organised with excellent attention to detail
- Reliable, punctual and able to work independently
- Able to multitask and remain calm in a busy environment
- A good communicator with strong English communication skills
- Comfortable using computers, booking systems and email
- Proactive and willing to take initiative
- Sales and service focused, with an interest in maximising bookings and occupancy
Experience
Previous hotel, accommodation or front desk experience is preferred, particularly experience with guest check-in/check-out, reservations or hotel/property management systems. However, we are also happy to consider candidates with strong customer service, hospitality, administration or reception experience who are enthusiastic and willing to learn. Experience with property management, hotel reservation or channel management systems will be highly regarded.
What We Offer
- Join an established onsite management team
- A varied role combining reception, guest service and accommodation operations
- Opportunity to develop skills across hospitality, property management and accommodation
- Supportive and professional working environment
- Opportunity for career development within the onsite management team
If you are friendly, organised and enjoy creating a great experience for guests, we would love to hear from you.
Guest Experience Front Desk Agent in Brisbane employer: Opera Apartments
Opera Apartments is an excellent employer, offering a supportive and professional working environment in the heart of South Brisbane. As part of our onsite management team, you will have the opportunity to develop your skills across hospitality and property management while contributing to a welcoming atmosphere for guests. We value our employees and provide opportunities for career development, making this a rewarding place to work for those who enjoy engaging with people and delivering exceptional service.
