At a Glance
- Tasks: Lead AI strategies for clients, guiding them from discovery to impactful deployment.
- Company: Join OpenAI, a leader in AI research and deployment with a mission for global benefit.
- Benefits: Enjoy a hybrid work model, competitive salary, and relocation assistance.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
- Why this job: Shape the future of AI while making a real difference for businesses.
- Qualifications: Experience in technical roles and strong understanding of AI systems required.
The predicted salary is between 135000 - 165000 $ per year.
About the Team
The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams.
About the Role
As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth.
In this role, you will:
- Serve as the primary technical advisor and long‑term technical relationship owner for a named portfolio of existing customers and pre‑sales prospects.
- Partner with Account Directors on account strategy while owning the technical account plan, technical milestones, adoption priorities, and expansion opportunities.
- Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to meaningful business outcomes.
- Develop clear Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
- Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, securing confidence in both the solution and its path to production.
- Maintain a focused use‑case portfolio with clear decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
- Develop trusted relationships and technical champions across CTOs, CIOs, CISOs, AI leaders, engineering teams, and other customer stakeholders.
- Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, product and domain specialists, partners, and other delivery teams.
- Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution once engaged.
- Track adoption, usage, account health, production readiness, and measurable customer impact, intervening early when risks threaten value realization.
- Apply industry or digital-native expertise to recognize repeatable patterns, sharpen customer priorities, and identify relevant expansion opportunities.
- Share customer insights with Product, Engineering, and Research, translating field learnings into better products, architecture guidance, and reusable practices.
You might thrive in this role if you:
- Have significant experience in customer‑facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
- Have guided enterprise organizations from technical evaluation through production adoption and measurable business impact.
- Build credibility with senior technical and business leaders while communicating equally well with hands‑on engineers.
- Bring strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
- Understand modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
- Can prototype, explain technical tradeoffs, and work confidently with APIs, SDKs, and languages such as Python or JavaScript.
- Exercise sound judgment about when to go deep personally, when to involve specialists, and how to define clear handoffs and ownership.
- Have experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes.
- Bring meaningful expertise in a relevant industry or strong fluency with the needs of digital‑native businesses.
- Communicate clearly and can turn ambiguity into a practical technical narrative, executive decision, or action plan.
- Work collaboratively across disciplines and care deeply about helping organizations deploy advanced AI responsibly.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
Applied AI Architect in Sydney employer: OpenAI, Inc.
OpenAI is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Sydney. With a strong focus on employee growth, you will have access to unique opportunities for professional development while working on cutting-edge AI solutions that drive real business impact. The hybrid work model, along with relocation assistance, ensures a balanced lifestyle, making it an ideal place for those looking to make meaningful contributions in the tech industry.
