We are proud to be Queensland's only dedicated LGBTQIA+ Sistergirl & Brotherboy (LGBTQIASB+) youth service.
We support LGBTQIASB+ young people aged 12 to 24 by:
empowering them to live with pride as valued, celebrated and authentic members of community;
engaging a workforce with lived experience and professional expertise;
providing safe spaces for young people to connect with peers and community to foster a sense of belonging;
advocating for the rights and needs of our young people to improve their access to resources and to end discrimination and violence
and improving mental health outcomes and lowering suicidality for LGBTQIASB+ young people.
We believe in hiring staff with lived experience and local knowledge, so they can best support our young people and their unique needs. Our staff are representative of the young people we support, with the majority of our team identifying as proud members of the LGBTQIASB+ community.
About the role
This important role is responsible for the success and continued growth of our Open Doors Youth Service (ODYS) Logan Hub. The Logan Hub Coordinator leads the day-to-day coordination and delivery of safe, accessible, high-quality youth support services; championing our work across the region and ensuring a positive culture for all.
The role provides operational and practice leadership to the Logan team, ensuring effective service delivery, appropriate staff supervision, proactive community engagement and achievement of agreed service outcomes.
Working collaboratively with the Director of Services, colleagues and external stakeholders, the Coordinator is expected to exercise sound professional judgement, demonstrate initiative, respond constructively to feedback and direction, and take accountability for identifying and addressing emerging service challenges.
The Coordinator plays an important role in building a positive, collaborative and accountable team culture, consistent with ODYS's values, Staff Charter and Practice Framework, while maintaining a reduced caseload to support direct engagement with young people.
Key responsibilities
1. Service Coordination & Operational Responsibility
Work collaboratively with the Director of Services to establish priorities, implement agreed decisions and communicate progress or barriers.
Coordinate the daily operations of the Logan Hub to ensure safe, effective, and high-quality service delivery within a welcoming, safe and well-run physical environment.
Implement and maintain appropriate systems for planning, tracking and communicating operational activities and commitments, ensuring continuous improvement.
Proactively plan and coordinate staffing, service delivery and resources to ensure the Hub meets agreed operational and service requirements. This includes allocating work, managing workloads, and coordinating weekly staff rosters in line with program requirements, safety, wellbeing and funding obligations.
Monitor service demand, utilisation, staffing capacity and performance, identifying emerging risks or gaps and taking timely corrective action.
Ensure services are delivered in accordance with ODYS policies, procedures, and professional standards.
Exercise professional judgement when managing competing priorities and complex operational matters.
Identify and address operational issues in collaboration with ODYS leadership and contribute to service improvement through established organisational processes.
Build a strong collaborative peer relationship with the Fortitude Valley Hub Coordinator to ensure consistent and aligned planning, service offerings, staff management and resource optimisation.
Maintain a reduced caseload that directly provides trauma-informed, LGBTQIASB+ affirming psychosocial support to young people aged 12–24.
Conduct intake, comprehensive assessments, risk identification, and safety planning.
Coordinate timely and effective responses for young people with multiple and intersecting needs.
Advocate alongside young people experiencing discrimination, systemic barriers, family conflict, housing instability and other challenges.
Supervise Logan-based staff decision-making and issues management through coaching, consultation and reflective practice, including guidance on complex casework and risk management.
Monitor practice quality and support staff to meet professional and organisational expectations. Provide clear direction, constructive feedback and appropriate support to staff, addressing emerging performance or practice concerns promptly.
Foster a supportive, inclusive and collaborative team environment where staff are encouraged to contribute ideas, share knowledge and take collective responsibility for service outcomes.
Model respectful, constructive communication, including when discussing different professional opinions or responding to feedback.
Encourage, and actively consider, suggestions for improving services, and work collaboratively to assess and implement appropriate initiatives.
Demonstrate openness to feedback about your own leadership and practice, taking responsibility for agreed improvements.
Support staff to understand how their individual responsibilities contribute to the Hub's collective performance and organisational objectives.
Support staff wellbeing and respond to critical incidents in accordance with ODYS procedures.
Work with Director of Services to coordinate regular group supervision sessions with external provider.
4. Community Engagement & Partnership Development
Develop and implement a practical Community Engagement and Referral Development plan, aligned with Logan Hub service priorities.
Proactively identify and pursue opportunities to strengthen referral pathways, partnerships and community awareness of ODYS services.
Maintain accurate records of community engagement activities, outcomes, follow-up commitments and emerging opportunities, using agreed organisational tools.
Monitor referral trends and service utilisation, identify barriers to access and implement appropriate improvement strategies in consultation with the Director of Services.
Share relevant community intelligence and partnership opportunities with colleagues to support broader service development.
Establish and maintain collaborative working relationships with schools, health services, and community organisations across Logan.
Coordinate referral pathways and contribute to integrated service responses for young people with complex needs.
Represent ODYS at local interagency meetings, networks, and community forums.
Lead or coordinate outreach activities, community education, and events of significance in the Logan region.
5. Group Programs & Capacity Building
Coordinate the planning, design and delivery of psychosocial group programs aligned with ODYS objectives. Ensure group development and delivery decisions are informed by service data, participant feedback and professional judgement.
Collaborate with colleagues to develop, test and refine group programs and engagement activities.
Regularly review group attendance, participant feedback and emerging community needs to identify opportunities to improve relevance, accessibility and participation.
Actively consider group suggestions from staff, management, service users and community, assessing feasibility against available resources, participant needs and organisational priorities.
Where capacity or resourcing constraints exist, identify options and discuss priorities with the Director of Services so that proposed improvements can be successfully implemented.
Support parent/carer engagement and community capacity-building initiatives.
Provide input into program development based on emerging needs and service data.
6. Administration, Reporting & Compliance
Ensure that the Logan Hub team consistently maintains accurate and timely case notes, data entry, case management and reporting in ODYS client management systems.
Monitor service outputs and contribute to timely reporting against funding and contractual requirements.
Ensure compliance with relevant legislation, Child Protection standards, privacy requirements, and organisational policies.
Manage delegated hub resources and budgets, including program and client-related expenditure.
Plan and conduct monthly WIP meetings with all Logan Hub staff. These meetings include close review of individual KPI metrics.
7. Workplace Culture and Practice
The Logan Hub Coordinator is expected to actively contribute to, and shape, a workplace culture characterised by psychological and cultural safety, mutual respect, professional accountability and a shared commitment to achieving positive outcomes for young people.
Model the behaviours and commitments established through the ODYS Staff Charter, Code of Conduct and Practice Framework. This includes valuing and centring lived LGBTQIASB+ experience in line with our mandate as a dedicated LGBTQIASB+ youth organisation.
Build and maintain respectful, constructive working relationships with colleagues, managers, staff and external stakeholders. Communicate openly and professionally, including when raising concerns, challenging ideas or managing disagreement.
Demonstrate a team-focused approach, recognising that effective service delivery requires shared effort, collaboration and mutual support.
Respect organisational decision-making and accountabilities, implementing agreed directions while raising concerns constructively through appropriate channels.
Take ownership of responsibilities, commitments and outcomes; identifying and addressing problems within the role's authority and escalating matters appropriately. Demonstrate openness to feedback, reflective practice and continuous improvement, including a willingness to adapt approaches as needed.
Contribute to a psychologically safe workplace where colleagues feel able to raise concerns, contribute ideas, acknowledge mistakes and participate in improvement without fear of inappropriate criticism or retaliation.
Support constructive resolution of interpersonal issues, maintaining professional boundaries and avoiding behaviours that undermine trust or effective teamwork.
About you
We are looking for a calm, focused, inclusive and capable leader who will be proud to coordinate the delivery of quality support services for young LGBTQIASB+ people in Logan and surrounds. You will be the face of Open Doors Youth Service as you work to grow our presence in the region, drawing on your drive and engagement skills to build lasting relationships that deliver the best outcomes for young people.
Your experience and skills would ideally include:
Bachelor’s degree in Social work, Psychology, Counselling, Youth Work, Community Services or related discipline (or equivalent experience). Post-graduate qualifications are also welcomed.
Demonstrated ability to lead, support and develop a team and workplace culture characterised by psychological and cultural safety, mutual respect, professional accountability and a shared commitment to achieving positive outcomes for young people.
Demonstrated experience delivering complex client services to vulnerable populations within a community or human services setting.
Experience coordinating service delivery and achieving agreed operational and performance outcomes.
Experience managing and supervising a lived experience team.
Demonstrated initiative in identifying service challenges, developing practical solutions and following through on agreed actions.
Ability to build productive working relationships with colleagues and managers, respond constructively to feedback and navigate professional disagreement.
Experience developing partnerships, strengthening referral pathways and using service data to inform improvements.
Commitment to reflective practice, continuous improvement and values-based leadership.
High-level skills in assessment, risk management, and trauma-informed practice.
Strong communication, coordination, and relationship-building skills.
Current Queensland Driver’s Licence.
Current Queensland Blue Card (or ability to obtain).
Current National Police Check (or ability to obtain).
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