At a Glance
- Tasks: Lead a vibrant bottleshop team and enhance customer experiences at North Byron Hotel.
- Company: Join the iconic North Byron Hotel, a hub of hospitality in Byron Bay.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and community engagement.
- Other info: Be part of a diverse and inclusive culture that values every voice.
- Why this job: Make a real impact in a high-energy venue while developing your leadership skills.
- Qualifications: Experience in retail liquor operations and strong team management skills required.
The predicted salary is between 62100 - 75900 $ per year.
Bottleshop Manager North Byron Hotel | Byron Bay, NSW
Lead the retail operation at one of Byron Bay’s most exciting hospitality venues.
North Byron Hotel is looking for an experienced and commercially minded Bottleshop Manager to lead the day-to-day performance of our retail business.
Based at 61 Bayshore Drive, you’ll play a key role in delivering an outstanding customer experience, developing a high-performing team and growing the retail operation.
Working closely with the Licensee, you’ll oversee retail performance, beverage offerings, team engagement, supplier relationships, marketing activity and operational standards.
- What you’ll do
- Lead and motivate the retail team to deliver exceptional customer service
- Drive sales, profitability, labour performance and expense control
- Manage beverage listings, COGS, stock-related initiatives and supplier relationships
- Review financial performance and identify opportunities to improve results
- Develop and implement operational procedures and service standards
- Build strong relationships with guests, team members, suppliers and the local community
- Support the delivery of promotions, events and retail marketing initiatives
- Monitor competitor activity and identify opportunities for growth
- Recruit, train, coach and develop team members and leaders
- Conduct team meetings, performance reviews and people-planning activities
- Champion North Byron Hotel’s service standards, values and F&B non-negotiables
- Ensure compliance with workplace health and safety, quality and regulatory requirements
- Create a positive team culture that supports engagement, retention and continuous improvement
- What we’re looking for
- Experience managing a bottleshop, retail liquor operation or high-volume hospitality department
- Strong knowledge of beverage products, service standards and customer experience
- Proven financial and commercial acumen, including exposure to budgets, COGS and P&L reporting
- Experience leading, coaching and developing high-performing teams
- Strong communication, organisation and problem-solving skills
- Confidence working with suppliers, marketing partners and local stakeholders
- A proactive approach to identifying opportunities and implementing change
- A genuine passion for creating memorable customer experiences
Why join North Byron Hotel?
This is an opportunity to take ownership of a key retail operation within a vibrant, high-volume venue in one of Australia’s most iconic hospitality destinations.
You’ll have the support of the Licensee and wider venue team, along with the autonomy to make a meaningful impact on performance, people and guest experience.
Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation.
We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.
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Bottle Shop Manager in Byron Bay employer: Open Door Pub Co. Pty LTD
At Australian Venue Co in Perth, we pride ourselves on being an exceptional employer that offers a dynamic work environment for our Tournant Head Chef. With over 240 venues across Australia and New Zealand, you'll enjoy unparalleled career progression opportunities, a supportive network of culinary professionals, and the chance to develop your skills in diverse kitchen settings. Our commitment to staff development, coupled with a vibrant culture that values teamwork and innovation, makes us an ideal place for passionate hospitality leaders looking to make a meaningful impact.
