At a Glance
- Tasks: Welcome new residents and lead a supportive admin team at Broadwater Grove.
- Company: Join Opal HealthCare, a leading aged care provider in Australia.
- Benefits: Enjoy work-life balance, career development, and generous parental leave.
- Other info: Grow your career in a compassionate, values-driven environment.
- Why this job: Make a real difference by building connections and supporting residents.
- Qualifications: Experience in client-facing roles and strong leadership skills required.
The predicted salary is between 58500 - 71500 $ per year.
At Opal HealthCare, we know that companies don't succeed, people do. Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 149 Care Communities and over 23,000 team members nationwide.
About the Role:
We're looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Broadwater Grove Care Community.
What's on Offer:
- Location: Broadwater Grove Care Community
- Employment Type: Permanent full-time, Monday to Friday
What You'll Do:
- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
- Lead and inspire a team to deliver exceptional administrative and customer support services.
- Build lasting, trusting relationships with residents, families, and key community partners.
- Ensure our care community is a welcoming environment and a hub of connection.
- Manage the efficient day-to-day operations of our administration function.
What You'll Need:
- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
- Proven leadership skills with experience coaching and mentoring a team
- Exceptional organisational and communication skills with a genuine passion for helping people
- An empathetic nature with the ability to manage sensitive conversations
- Willingness to complete: Pre-employment medical, NDIS Worker Screening Check
Why Choose Opal?
- True work-life balance— Stable and permanent hours
- Career development through our Opal HealthCare Academy
- Leadership pathways— Grow your career in a supportive, values-led environment
- Paid parental leave— Industry-leading policy for primary and non-primary carers
- $5,000 referral bonuses for bringing a friend onboard
- National secondment opportunities to grow your career while exploring new locations
- Sector-leading systems & innovation
Join a team where your skills in building trust and community directly bring joy to those we care for.
Customer Support Coordinator in Gold Coast employer: Opal Healthcare
At Opal HealthCare, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion, accountability, respect, and excellence. As the Head Chef at Carlingford Greens Care Community, you'll enjoy a true work-life balance with a Monday to Friday roster, along with opportunities for career development through our Opal HealthCare Academy. With a focus on creative freedom in menu design and a commitment to enhancing the quality of life for our residents, this role provides a meaningful and rewarding experience in a modern, purpose-built environment.
