Customer Support Manager - Epping Meadows Care Community
\"At Opal HealthCare, we know that companies don't succeed, people do.\"Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.
About the Role:
We're looking for a compassionate and connectedCustomer Support Manager to welcome new residents and lead our administration team at Epping Meadows Care Community.
What's on Offer:
- Location: Epping MeadowsCare Community, Epping
- Employment Type:Permanent full-time, Monday to Friday
- Additional Benefits: 12% superannuation
Why Choose Opal?
True work-life balance— Stable Monday to Friday hours, no weekendsCareer developmentthrough our Opal HealthCare AcademyLeadership pathways— Grow your career in a supportive, values-led environment$5,000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovation
What You'll Do:
Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
Lead and inspire a team to deliver exceptional administrative and customer support services.
Build lasting, trusting relationships with residents, families, and key community partners.
Ensure our care community is a welcoming environment and a hub of connection.
Manage the efficient day-to-day operations of our administration function.
What You'll Need:
Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
Proven leadership skills with experience coaching and mentoring a team
Exceptional communication skills with a genuine passion for helping people
An organised, empathetic nature with the ability to manage sensitive conversations
Lead with Heart
Join a team where your skills in building trust and community directly bring joy to those we care for.
Customer Support Manager - Epping Meadows Care Community employer: Opal Healthcare
At Opal HealthCare, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion, accountability, respect, and excellence. As the Head Chef at Carlingford Greens Care Community, you'll enjoy a true work-life balance with a Monday to Friday roster, along with opportunities for career development through our Opal HealthCare Academy. With a focus on creative freedom in menu design and a commitment to enhancing the quality of life for our residents, this role provides a meaningful and rewarding experience in a modern, purpose-built environment.
