As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.
Key Responsibilities
- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post‑trip.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry‑only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.
What We’re Looking For
- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech‑savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.
#J-18808-Ljbffr
Seasonal Freelance Designer - Melbourne Brand Studio in Sydney employer: Oomf
Oomf is an exceptional employer, offering a dynamic and creative work environment in the heart of Melbourne. As a global leader in architectural visualisation, employees benefit from a collaborative culture that fosters innovation and professional growth, alongside competitive remuneration and a hybrid work model. This role not only allows for strategic influence over marketing initiatives but also provides the opportunity to shape the brand's narrative within a prestigious industry.
