At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring fair outcomes.
- Company: Join Coinbase, a leading fintech company revolutionising the financial landscape.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for growth.
- Other info: Be part of a global team focused on continuous improvement and innovation.
- Why this job: Make a real difference in customer experiences within a dynamic fintech environment.
- Qualifications: Strong analytical skills and experience in customer service or complaints handling.
The predicted salary is between 49500 - 60500 $ per year.
Coinbase is seeking a Complaints Analyst III to join the Global Complaints team within Customer Experience.
You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
The role is remote with a focus on end-to-end case ownership from intake to resolution.
You will maintain complete Salesforce case records, escalate complex issues, and contribute to continuous improvement through pattern detection and alignment with
Remote Complaints Analyst - Fintech Customer Experience in Melbourne employer: Oomf
Oomf is an exceptional employer, offering a dynamic and creative work environment in the heart of Melbourne. As a global leader in architectural visualisation, employees benefit from a collaborative culture that fosters innovation and professional growth, alongside competitive remuneration and a hybrid work model. This role not only allows for strategic influence over marketing initiatives but also provides the opportunity to shape the brand's narrative within a prestigious industry.
