At a Glance
- Tasks: Manage customer success and retention for SMB clients in Melbourne.
- Company: Onside Pty Ltd, a growing company focused on customer satisfaction.
- Benefits: Flexible four-day work week and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on data-driven decisions.
- Why this job: Make a real difference by helping SMBs thrive with your expertise.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Onside Pty Ltd is seeking a Customer Success Manager to own revenue retention for a portfolio of SMB customers in Melbourne.
You will monitor account health, drive recovery plans, and ensure training for customers' teams through webinars and on-site visits.
You'll collaborate with Customer Success Managers, Territory Managers, Onboarding and Support teams, and use data to steer proactive decisions.
Four days a week in our Melbourne office with a strong growth trajectory.
SMB Renewals & Data-Driven Customer Success in Melbourne employer: Onside Pty Ltd
Onside is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our Melbourne office where we prioritise in-person interactions for optimal teamwork. With a strong focus on employee growth, we offer a connection and capability fund to support your professional development, alongside a commendable parental leave policy. Join us in making a meaningful impact in the agriculture sector while enjoying the benefits of a fast-growing company ranked among the best in the industry.
