At a Glance
- Tasks: Coordinate and manage the complete job process in a busy automotive workshop.
- Company: Join O'Neills Tyres and Autocare, a leading service provider in Beresfield.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Other info: Experience in automotive workshops is a plus, but enthusiasm is what we value most!
- Why this job: Be the key link between customers and our skilled technicians, making a real impact.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 58500 - 71500 $ per year.
O'Neills Tyres and Autocare – Beresfield NSW
We are seeking an organised, motivated and customer-focused Automotive Service Coordinator & Administrator to join our team. This is a hands‐on coordination and administration role responsible for managing the complete job process, from initial customer enquiries and bookings through to job allocation, completion, invoicing and follow‐up. Our workshop provides truck tyre fitting and puncture repairs, passenger vehicle tyres, general mechanical repairs and vehicle servicing. The successful applicant will play a key role in coordinating daily workshop and mobile tyre service operations, ensuring jobs are completed efficiently, customers are kept informed and all administration is handled accurately.
Key responsibilities
- Answer incoming phone calls and respond to customer enquiries
- Schedule passenger vehicle servicing, mechanical repairs, tyre fitting and puncture repairs
- Coordinate truck tyre fitting, puncture repairs and mobile breakdown services
- Prepare customer quotations and follow up on outstanding quotes
- Communicate with customers regarding bookings, job progress, additional work and completion
- Manage urgent bookings and breakdown enquiries
- Coordinate the daily workflow of mechanics, tyre fitters and mobile service technicians
- Allocate jobs based on technician availability, job requirements and priority
- Create and maintain job cards, bookings and customer records
- Process completed jobs and prepare accurate invoices
About you
- Strong organisational and time-management skills
- Excellent telephone manner and customer service skills
- Ability to coordinate multiple jobs and competing priorities
- Good computer skills and attention to detail
- Confidence communicating with customers, technicians and suppliers
- Ability to work independently and take ownership of daily responsibilities
- Experience in automotive workshops, tyre retail, service advising or job coordination is highly regarded
- Knowledge of vehicle servicing, mechanical repairs and tyres will be an advantage
Automotive Service Coordinator & Administrator in Newcastle employer: O'Neills Tyres and Autocare
O'Neills Tyres and Autocare is an exceptional employer located in Broadmeadow, NSW, offering a supportive work culture that values teamwork and professional development. Employees benefit from ongoing training opportunities, competitive remuneration, and a commitment to work-life balance, making it an ideal place for skilled auto technicians looking to grow their careers in a dynamic environment.
Contact Details:
O'Neills Tyres and Autocare Recruitment Team
