One Fire Protection Pty Ltd – Sydney CBD NSW
One Fire Protection is an established fire protection company with offices in Lane Cove and West Gosford. We design, install, service and maintain fire safety systems for commercial, strata and industrial clients across Sydney and Newcastle. Due to growth, we're looking for an experienced Service Manager to take ownership of our service and maintenance division. You'll lead our technicians and coordinators, keep our clients compliant and protect the quality our reputation is built on. This is a hands‑on leadership role. You'll work closely with the directors and have real input into how the service department runs and grows.
Key responsibilities
Leading, scheduling and supporting a team of fire technicians and service coordinators
Managing the day‑to‑day delivery of routine servicing, defect rectification and minor works
Making sure all work meets AS 1851 and relevant NSW regulatory requirements
Overseeing inspection and testing reports, defect quotes and Annual Fire Safety Statements (AFSS)
Building strong relationships with building managers, strata managers and facility teams
Managing service contracts, renewals and customer expectations
Monitoring job costing, technician productivity and department KPIs
Reviewing quotes and identifying opportunities to grow service revenue
Promoting a strong safety culture and ensuring WHS compliance in the field
Mentoring technicians and supporting apprentices and trainee development
About you
Proven experience in fire protection service management, supervision or senior coordination
Strong technical knowledge of wet fire (sprinklers, hydrants, hose reels) and/or dry fire (detection, EWIS, emergency lighting)
Working knowledge of AS 1851, the NSW AFSS process and the Building Code of Australia
Confident leader who can motivate a team, make decisions and handle difficult conversations
Excellent communication and customer service skills
Strong organisational skills, including scheduling, prioritising and managing deadlines
Experience with job management software (Uptick)
Current NSW driver’s licence
Relevant qualifications (e.g. Certificate III/IV in Fire Protection, a trade background or Accredited Fire Safety Practitioner status) are highly regarded
Ability to obtain or hold a White Card
About us
One Fire Protection is an established fire protection company with offices in Lane Cove and West Gosford. We design, install, service and maintain fire safety systems for commercial, strata and industrial clients across Sydney and Newcastle.
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Contact Details:
One Fire Protection Pty Ltd Recruitment Team
