At a Glance
- Tasks: Provide Level 1/2 IT support and maintain systems for a thriving construction company.
- Company: Join Hudson Homes Qld, a leader in residential home building with a fun, collaborative culture.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and a supportive team environment.
- Other info: Great career growth opportunities in a positive workplace focused on customer satisfaction.
- Why this job: Make a real impact by keeping our tech running smoothly and supporting your colleagues.
- Qualifications: Experience in IT support, especially in hardware, software, and network environments.
The predicted salary is between 75000 - 95000 $ per year.
Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland. At Hudson Homes, Customer Satisfaction First is more than a core value, it's our purpose. We embrace a "whatever, whenever" attitude, doing what it takes to meet our customers' needs and build lasting relationships through integrity, honesty and respect. We believe that when our people are happy, supported and proud of what they do, our customers feel it too. That's why we work hard to create a workplace that is positive, fun, collaborative and rewarding, where everyone is encouraged to contribute, grow and succeed.
The IT team keeps Hudson Homes' systems and technology running smoothly across the business, supporting staff productivity and the accuracy of the data that underpins day-to-day operations.
About the Role
We are currently looking for an experienced IT Support Officer to join our team on a salary range of $75,000 to $95,000 (excluding superannuation). Key duties will include:
- Providing Level 1/2 technical support covering hardware and software, via phone, email and in person
- Supporting servers, desktops, mobile devices, software and network administration
- Setting up and maintaining user accounts, shared data access and security permissions
- Generating, tracking and closing support tickets for facilities, server, application, technical and network support
- Installing and configuring operating system software, applications and upgrades, and rolling out new software systems
- Supporting the maintenance and enhancement of the customer relationship management (CRM) system and associated tools and templates
- Liaising with third-party IT service providers or vendors as directed
- Conducting data analysis, including using SQL and Excel, and producing reporting to identify insights
- Assisting with the research, testing and deployment of new technologies
- Developing IT documentation, under the direction of the IT Manager, to support policies and operational processes
Requirements
We are seeking a candidate who:
- Has experience in the construction industry
- Has experience providing Level 1/2 technical support across hardware, software, desktop, mobile and network environments
- Has experience logging, tracking and resolving support tickets through a helpdesk system
- Has experience setting up and maintaining user accounts, shared data access and security permissions
- Has experience using SQL and/or Excel for data analysis and reporting
- Is comfortable liaising directly with third-party IT vendors and service providers
Highly desirable:
- Several years of experience in an IT support or helpdesk role, ideally within the construction or property industry
- Experience supporting or administering a CRM system
- Experience installing, configuring and rolling out new software systems
Benefits
Based in Beenleigh, close to train and bus stop, with easy street parking nearby. Some flexibility around work arrangements, to be discussed with the successful candidate.
IT Support Officer in Logan City employer: On Demand HR
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