At a Glance
- Tasks: Lead a luxury boutique, manage sales, and ensure top-notch customer service.
- Company: Join OMEGA, a world-renowned brand known for quality and luxury.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting opportunity to work with a prestigious brand and develop your skills.
- Why this job: Be part of an iconic brand and elevate your career in luxury retail.
- Qualifications: 5+ years in luxury retail, strong leadership, and customer service skills.
The predicted salary is between 58500 - 71500 $ per year.
About OMEGA
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy.
Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
About OMEGA
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy.
Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
The primary objective of this position is to ensure the seamless operation of the boutique, consistently achieving sales targets and leading by example at all times.
This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of customer service.
As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Responsibilities
- Boutique Operations Management
- Planning of rosters for all areas of the boutique
- Continually review operational reports and records to ensure company policies and procedures are being upheld
- Ensuring the set up and set down processes are smooth running and to company requirements
- Daily reports are sent to relevant management making sure all figures balance.
- Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
- Be responsible for solving problems that impact boutique’s service, efficiency and productivity
- Track the performance statistics of sales employees
- Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
- Sales & Service Management
- Be responsible for ensuring sales targets are achieved
- Ensure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremony
- Lead the development and maintenance of a client database through demonstrated sales performance
- Open and close the boutique independently
- Personally manage client elevations
- Oversee boutique and individual client VIP relationships
- Ensure adequate focus on building local clientele VIP relationships
- Leadership & People Management
- Motivate boutique employees to optimise performance
- Actively monitor the performance of all boutique employees
- Assess and recommend to Retail Manager the training needs for sales employees
- Conduct mid-year and annual performance review meeting with all boutique employees
- Set annual performance objectives for relevant boutique employees
- Provide ongoing feedback to Retail Manager on boutique employee performance
- Approve boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive
- Learning & Development
- Implement agreed training programs for all boutique employees
- Execute E-Learning requirements and ensure completion of all modules
- Develop own comprehensive OMEGA brand and product knowledge base
Skills And Experience
- Minimum 5 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Tertiary qualifications in Business administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Good time management skills
- Team player
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge and experience an advantage
- #J-18808-Ljbffr
Omega Boutique Manager – Chatswood Chase in Sydney employer: OMEGA SA
OMEGA is an exceptional employer that offers a unique opportunity to work within a globally celebrated brand renowned for its precision and innovation in Swiss watchmaking. With a strong focus on employee development, you will benefit from extensive training and learning opportunities while enjoying generous discounts across Swatch Group brands. The vibrant work culture fosters a passion for luxury watches and encourages building strong client relationships, making it a rewarding environment for those who take pride in delivering outstanding service.
