Customer Service & Sales Administrator in Sydney

Key responsibilities

• Process customer orders accurately and efficiently using Sage X3.
• Respond professionally to customer enquiries by telephone and email, providing clear and timely information.
• Check stock availability and delivery timeframes, obtain ETAs and proactively update customers.
• Manage expectations calmly and constructively when stock is delayed or unavailable.
• Work with internal departments and depots to resolve order queries and coordinate transport and deliveries, including through online portals.
• Assist with pricing, product information and general sales enquiries.
• Maintain accurate customer records, order details and documentation.
• Follow up outstanding enquiries and concerns through to resolution, keeping relevant people informed.
• Provide general administrative support to the sales team and assist with daily operational priorities.

About you

• Previous experience in customer service, sales administration or a similar role.
• Experience with ERP or order management systems is essential; Sage X3 experience is highly regarded.
• Strong Outlook skills and confidence with Word, Excel, Teams and standard office applications.
• Clear, professional written and verbal communication.
• Accuracy, initiative, problem-solving skills and a commitment to following through.
• The ability to work collaboratively and, with experience, confidently and independently.
• A resilient, adaptable and positive approach to customers, colleagues and changing priorities.

About us

• Olsson's is an established Australian family-owned salt business with a diverse range of products and customers.
• We value practical thinking, dependable service and the relationships we build with our customers and colleagues.
• The opportunity to be part of an established Australian family-owned business.
• A supportive, experienced team willing to share its knowledge.
• Variety in your day and exposure to different products, customers and parts of the business.
• The opportunity to build your skills and become a trusted, dependable member of the team.
• This role is offered initially as a casual 3 days per week role with the opportunity to expand on that for the right candidate.