At a Glance
- Tasks: Connect with customers and turn their enquiries into sales while showcasing beautiful wall art and wallpaper.
- Company: Join Olive et Oriel, a vibrant Australian brand transforming spaces with stunning interiors.
- Benefits: Earn $35 per hour in a supportive team environment with opportunities for growth.
- Other info: Enjoy a dynamic role with a focus on building relationships and driving sales.
- Why this job: Make a real impact by helping customers create beautiful spaces they love.
- Qualifications: Sales experience, excellent communication skills, and a passion for interiors are essential.
The predicted salary is between 35 - 35 $ per hour.
Love interiors, beautiful products and turning conversations into sales? Olive et Oriel is an established Australian wall art and designer wallpaper brand, creating beautiful spaces in homes and commercial interiors around the world. We're looking for a highly sales driven, confident, personable and commercially minded Sales & Customer Experience Specialist to join our team at our West Gosford headquarters. This isn't your typical customer service position. We're looking for someone who loves connecting with people, understands what influences purchasing decisions and knows how to turn a customer enquiry into a sale with confidence without making anyone feel pressured.
The Role
Your primary focus will be sales, customer relationships and converting enquiries into orders. You'll be helping customers choose artwork and wallpaper for their homes, offering thoughtful advice and giving them the confidence to make their purchase. Your responsibilities will include:
- Responding to incoming sales enquiries via phone, email and live chat.
- Proactively following up warm leads, customer quotes and potential sales.
- Helping customers select artwork sizes, framing options, wallpaper designs and finishes.
- Turning wallpaper sample enquiries into full wallpaper purchases.
- Building relationships with interior designers, architects and trade customers.
- Providing exceptional in-house customer service and assisting with sensitive customer enquiries when required.
- Identifying opportunities to increase sales and improve the customer experience.
You'll be supported by our dedicated customer care team, who manage the majority of customer service administration, parcel tracking, freight enquiries and routine complaints. This allows you to focus on what you do best: building relationships and generating sales.
Who We're Looking For
We're looking for someone incredibly driven by sales with natural confidence, initiative and genuine commercial instincts. You’ll ideally bring:
- Previous experience in sales, customer service or e-commerce.
- A proven ability to convert customer enquiries into purchases.
- Excellent written and verbal communication skills.
- A warm, approachable personality and confident telephone manner.
- Strong emotional intelligence and an understanding of customer behaviour.
- Excellent organisation and the ability to manage multiple enquiries.
- Confidence working independently and taking ownership of your results.
Experience with Shopify, interior design, homewares, premium retail or online sales would be highly regarded. Most importantly, we're looking for someone who is proactive, highly driven, intelligent, genuinely helpful and motivated by achieving sales results.
Why Olive et Oriel?
You’ll be joining a growing, Australian-owned creative business with a passionate team, beautiful products and customers around the world. This is an opportunity to play an important role in our continued growth, with the freedom to build customer relationships and contribute directly to our sales success.
Location: West Gosford, NSW. Onsite position.
Pay: $35 per hour.
Hours: Weekday hours, with the working arrangement to be discussed.
Sales & Customer Experience Specialist in Gosford employer: Olive et Oriel
At Olive et Oriel, we pride ourselves on being an exceptional employer that values creativity and personal connections. Located in West Gosford, our vibrant work culture fosters collaboration and growth, allowing you to thrive in a role that combines your passion for beautiful interiors with meaningful customer interactions. With competitive pay and the opportunity to contribute directly to our sales success, you'll find a rewarding environment where your skills can shine and your career can flourish.
