At a Glance
- Tasks: Drive customer demand growth and launch innovative service propositions.
- Company: Join Officeworks, a dynamic retail leader with a focus on community and innovation.
- Benefits: Enjoy flexible work options, generous discounts, and career development opportunities.
- Other info: Be part of a supportive culture that values diversity and personal growth.
- Why this job: Shape the future of services and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in growth or customer acquisition roles with a data-driven mindset.
The predicted salary is between 90000 - 110000 $ per year.
About Us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About The Role
Own and accelerate end-to-end customer demand growth. Shape, launch and drive new service propositions. This role is responsible for accelerating customer demand for GEEKS2U Services—driving growth across existing offerings while identifying and launching new service opportunities. You will play a pivotal role in expanding the customer base, improving conversion, and increasing lifetime value through a mix of channel strategy, product innovation, and cross-functional collaboration. Working across multiple parts of the business—including Product & Technology, Marketing, Digital, Category, Customer Service, and Store Operations—you’ll help embed services into the customer journey both online and in-store.
What You’ll Be Responsible For:
- Growth Strategy & Customer Acquisition: Own and deliver the end-to-end customer growth strategy.
- Service Innovation & Expansion: Design and launch new customer-driven services.
- Commercial Partnerships & Channels: Partner with B2B, Category, and Merchandising teams to grow business customer revenue.
- Customer Experience & Retention: Rebuild and scale lifecycle marketing programs.
- Store Enablement & Engagement: Build and deliver in-store education and incentive programs.
- Cross-Functional Leadership: Lead and influence cross-functional teams to deliver key initiatives.
- Performance & Insights: Establish and track key demand metrics across acquisition, conversion, retention, and unit economics.
About You
You’re a commercially savvy, customer-led growth expert who can move seamlessly between strategy and execution.
You Bring:
5+ years’ experience in growth, digital, or customer acquisition roles (ideally within fast-paced, tech-enabled environments). Strong capability across channel strategy, performance marketing, and funnel optimisation. A proven ability to drive outcomes through influence and collaboration across diverse stakeholder groups. A data-driven mindset, using insights and experimentation to deliver continuous improvement. A bias for action, with the ability to thrive in ambiguity and deliver at pace.
Why This Role?
This Is a High-impact Role Where You Will:
- Shape the future of a growing service business.
- Launch new propositions and customer experiences.
- Work across digital, retail, and customer ecosystems.
- Directly influence revenue growth and commercial outcomes.
If you’re excited by building something new, driving measurable growth, and working across a complex, high-energy environment—we’d love to hear from you.
Our culture Benefits
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands. Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health. Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family. We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs. Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia. Take advantage of outstanding learning and development programs to support your career growth. Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Growth Leader: Customer Demand & Services in Melbourne employer: Officeworks
At Officeworks, we pride ourselves on being an exceptional employer that values our team and community. As a Retail Department Leader in our Orange store, you'll enjoy a vibrant work culture that fosters collaboration and personal growth, alongside generous benefits like flexible rosters, discounts across major brands, and comprehensive support for mental health and wellbeing. Join us to lead a passionate team, inspire customer satisfaction, and unlock your potential in a supportive environment where bigger things happen together.
