At a Glance
- Tasks: Drive customer growth and launch innovative service propositions in a dynamic retail environment.
- Company: Join Officeworks, a leading retailer focused on community and innovation.
- Benefits: Enjoy flexible work options, generous discounts, and career development opportunities.
- Other info: Be part of a supportive culture that values diversity and personal growth.
- Why this job: Shape the future of services and make a real impact on customer experiences.
- Qualifications: 5+ years in growth or customer acquisition roles with strong strategic skills.
The predicted salary is between 90000 - 110000 $ per year.
Location: Chadstone, VIC, AU
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. We’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about making a difference.
About the role
Own and accelerate end-to-end customer demand growth. Shape, launch and drive new service propositions. This role is responsible for accelerating customer demand for GEEKS2U Services—driving growth across existing offerings while identifying and launching new service opportunities. You will play a pivotal role in expanding the customer base, improving conversion, and increasing lifetime value through a mix of channel strategy, product innovation, and cross-functional collaboration.
What You’ll Be Responsible For:
- Own and deliver the end-to-end customer growth strategy
- Design and launch new customer-driven services
- Partner with B2B, Category, and Merchandising teams to grow business customer revenue
- Rebuild and scale lifecycle marketing programs
- Build and deliver in-store education and incentive programs
- Lead and influence cross-functional teams to deliver key initiatives
- Establish and track key demand metrics across acquisition, conversion, retention, and unit economics
About you
You’re a commercially savvy, customer-led growth expert who can move seamlessly between strategy and execution. You bring:
- 5+ years’ experience in growth, digital, or customer acquisition roles (ideally within fast-paced, tech-enabled environments)
- Strong capability across channel strategy, performance marketing, and funnel optimisation
- A proven ability to drive outcomes through influence and collaboration across diverse stakeholder groups
- A data-driven mindset, using insights and experimentation to deliver continuous improvement
- A bias for action, with the ability to thrive in ambiguity and deliver at pace
Why This Role?
This is a high-impact role where you will:
- Shape the future of a growing service business
- Launch new propositions and customer experiences
- Directly influence revenue growth and commercial outcomes
If you’re excited by building something new, driving measurable growth, and working across a complex, high-energy environment—we’d love to hear from you.
Our culture
We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
- Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
- Take advantage of outstanding learning and development programs to support your career growth.
- Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
G2U Customer Growth employer: Officeworks Ltd
At Officeworks, we pride ourselves on being an exceptional employer that values our team members and the communities we serve. Located in Chadstone, VIC, our vibrant work culture fosters innovation and collaboration, offering generous benefits such as flexible working arrangements, exclusive discounts, and comprehensive learning opportunities. Join us to make a meaningful impact while enjoying a supportive environment that celebrates diversity and prioritises your growth.
