At a Glance
- Tasks: Lead and support Centre Operations Managers to enhance performance and customer service across multiple centres.
- Company: Join the Office of Sport, dedicated to improving lives through sport and recreation in NSW.
- Benefits: Enjoy competitive salary, flexible work arrangements, generous leave, and wellness programs.
- Other info: Inclusive workplace focused on diversity and creating opportunities for all.
- Why this job: Make a real impact on sport and recreation facilities while fostering community connections.
- Qualifications: Proven leadership experience in managing complex operations and developing high-performing teams.
The predicted salary is between 154231 - 178369 $ per year.
Salary ranges from $154,231 to $178,369 + super & leave loading.
2x Temporary Fulltime Opportunity until 31 Mar 2028. Based at Sydney Olympic Park location – flexible work arrangements will be considered.
About the role
The Senior Manager, Centre Performance plays a key leadership role in driving operational excellence across the Office of Sport's network of centres. Working closely with Centre Operations Managers and corporate stakeholders, you will provide strategic oversight, coaching and support to strengthen leadership capability, operational efficiency, and improved customer experiences across multiple locations. This is an exciting opportunity to influence performance, lead continuous improvement initiatives and help shape the future success of sport and recreation facilities across NSW.
Responsibilities
- Lead, coach and support Centre Operations Managers to build operational leadership capability and drive operational efficiency and customer service outcomes across multiple centres.
- Monitor and analyse operational, customer, workforce and financial performance, using data and insights to identify opportunities to improve operational efficiency.
- Drive improved operational performance and governance to support achievement of strategic, utilisation, commercial and customer experience initiatives.
About you
You are a collaborative and influential leader with a strong track record of managing complex operations across multiple sites. You thrive on developing high-performing teams, building strong stakeholder relationships and using data-driven insights to improve performance. Your ability to balance strategic thinking with operational delivery enables you to lead change, drive continuous improvement and achieve sustainable business outcomes. You are committed to customer service, safety, integrity and fostering a culture of accountability and excellence.
- Demonstrated experience leading, coaching and developing leaders and high-performing teams across multiple sites or service environments.
- Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives within a complex organisation.
- Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.
About us
The Office of Sport is a unique workplace, where no two days are the same! We work tirelessly and with passion to deliver on our purpose of ‘Everyone Plays Here’ – improving the lives of people across NSW through sport and active recreation. By providing leadership, policies, programs, funding and infrastructure, our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW. Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is a place for all people in NSW.
What’s in it for you?
The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking.
Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.
We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team.
Senior Manager Centre Performance in Sydney employer: Office of Sport NSW
The Office of Sport is an exceptional employer that fosters a collaborative and inclusive work culture, dedicated to improving the lives of people across NSW through sport and active recreation. With competitive salaries, generous leave entitlements, and flexible working arrangements, employees are empowered to grow professionally while making a meaningful impact in their communities. The commitment to diversity and inclusion ensures that every team member feels valued and connected, making it a rewarding place to build your career as an Assistant Regulatory Officer.
