At a Glance
- Tasks: Support individuals from diverse backgrounds in accessing mental health and community services.
- Company: Join Odyssey House NSW, a leading not-for-profit focused on care and compassion.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Other info: Dynamic role with a focus on cultural safety and integrated care.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience with CALD communities and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
Bring your skills, compassion and care to support people affected by alcohol and other drugs.
Join our team at Odyssey House NSW and help us reconnect lives, families and communities.
Be part of the diverse and inclusive culture we’re building in which our clients, staff and broader community feel safe, respected and valued.
Take your opportunity to thrive at a leading not-for-profit where we trust in your limitless potential.
Odyssey House NSW’s trauma-informed services set us apart as a leader in the support service space for alcohol and other drugs dependency.
Our teams help clients to meet their goals and address underlying trauma and mental health issues, while also developing new skills to improve all aspects of their lives.
We provide a diverse range of services to individuals, families and community education.
Our services include withdrawal services; one‑on‑one assessment and treatment by psychologists and counsellors; group therapy; residential rehabilitation; and free education at Odyssey College.
Our organisation takes safeguarding children and young people seriously, and as an employee of Odyssey House NSW, you are required to meet the behaviour standards outlined in our Code of Conduct.
Find us at our head office in Redfern and at our network of residential rehabilitation and community sites which span across Greater Sydney, the Southern Highlands and Blue Mountains.
- 22/10/2026
- 20/11/2026
- Full Time - Fixed Term Contract
- Central Coast
- Community Services and Development
Job Description
Full‑time role, ongoing in line with contract
Join Odyssey NSW as a CALD Care Navigator at Medicare Mental Health Centre in Tuggerah & Gosford.
The CALD Care Navigator works collaboratively with consumers from culturally and linguistically diverse (CALD) backgrounds to improve access to mental health (MH), alcohol and other drug (AOD), and community supports.
The role facilitates person‑centred, culturally safe, and integrated care, ensuring consumers are connected to the right service at the right time.
The Care Navigator reduces barriers to access, provides practical support, and strengthens pathways between the Centre and external service providers.
- Desired Skills and Experience
- Demonstrated experience working with CALD communities, including understanding of cultural beliefs, migration experiences, stigma, and barriers to accessing mental health and AOD services.
- Experience in service navigation, case coordination, or community support, ideally within mental health, AOD, or community services.
- Highly developed communication skills, including the ability to adapt communication styles, work effectively with interpreters, and explain complex information in accessible ways.
- Demonstrated ability to build rapport and trust with individuals who may be experiencing distress, trauma, or uncertainty about engaging with services.
- Knowledge of local mental health, AOD, and community service systems, including referral pathways and eligibility requirements.
- Ability to undertake culturally responsive needs assessments, identify barriers, and co‑design goals with consumers.
- Strong organisational and time‑management skills, with the ability to manage competing priorities and maintain accurate documentation.
- The ability to regulate emotions, remain calm and be emotionally resilient while interacting and supporting clients with high levels of emotion and at time emotionally disturbing conversations.
Essential
- Hold or have the ability to obtain a Criminal History Check and Working With Children clearance for paid employment.
- Current NSW Driver's License.
- Unlimited right to live and work in Australia.
- COVID Vaccinated.
- Applications Close: 15th November 2026
- #J-18808-Ljbffr
Cald Care Navigator employer: Odyssey House NSW
At Odyssey House NSW, we pride ourselves on being a leading not-for-profit organisation that champions social justice and empathy. Our inclusive work culture fosters a sense of belonging, where employees are empowered to grow and thrive while making a meaningful impact in the lives of individuals and communities. With flexible working arrangements and a commitment to professional development, we offer a unique opportunity to be part of a dedicated team that prioritises the wellbeing of both staff and clients.
