At a Glance
- Tasks: Lead and mentor a high-performing service team while ensuring exceptional customer service.
- Company: O’Connors, a trusted name in agricultural machinery for over 60 years.
- Benefits: Competitive pay, company vehicle, staff discounts, and ongoing leadership development.
- Other info: Join a supportive team culture with great career progression opportunities.
- Why this job: Make a real impact in a respected organisation while driving operational excellence.
- Qualifications: Proven leadership experience and strong communication skills; agriculture background preferred.
The predicted salary is between 63000 - 77000 $ per year.
O’Connors has been proudly supporting Australian farmers for over 60 years, delivering leading agricultural machinery, precision farming technology and trusted aftersales support across regional Australia. We are seeking an experienced and motivated Service Manager to lead our Service Department. This is an exciting leadership opportunity for someone who enjoys developing people, driving operational performance and delivering exceptional customer service.
About the Role
Reporting to the Branch Manager, you will lead the Service Department and be responsible for ensuring strong team performance, customer satisfaction and achievement of key business objectives. Key responsibilities include:
- Leading, mentoring and developing a high-performing Service team
- Managing workshop operations, scheduling and technician allocation
- Driving productivity, efficiency and timely completion of repair orders
- Building strong customer relationships and ensuring a positive service experience
- Overseeing warranty administration, invoicing and operational compliance
- Managing service department budgets and performance reporting
- Identifying opportunities to grow the service business and strengthen customer engagement
- Promoting a strong safety culture and commitment to O’Connors’ values.
About You
To be successful in this role, you will bring:
- Proven leadership and people management experience
- Strong operational and commercial skills within a workshop, service or technical environment
- Excellent communication and customer relationship skills
- The ability to motivate and engage a team to achieve results
- Strong organisational skills and attention to detail
- A commitment to continuous improvement, safety and quality outcomes
Experience in agriculture is highly regarded; however, candidates from the automotive, trucking, transport, heavy equipment, mining or related industries are encouraged to apply.
Why Join O’Connors?
- Lead a key department within a respected and growing organisation
- Competitive remuneration package including company vehicle and phone
- Employee benefits and staff discounts
- Ongoing leadership development and career progression opportunities
- A supportive and collaborative team culture
- The opportunity to make a genuine impact on business performance and customer outcomes
Service Manager in Corowa employer: O'Connors Careers
O’Connors is an exceptional employer, offering a dynamic work environment in the heart of Australian agriculture. With a strong focus on employee development and a supportive leadership team, you will have the opportunity to lead a dedicated team while enjoying benefits such as staff discounts and long-term career growth. Join us in making a meaningful impact in the community through local engagement and by driving the success of our dealerships in Horsham and Warracknabeal.
