At a Glance
- Tasks: Provide tech support for devices and applications across multiple healthcare clinics.
- Company: Join Ochre Health, a leader in primary healthcare with a focus on community impact.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Travel to various locations and participate in after-hours support for real-world impact.
- Why this job: Make a difference in healthcare while developing your IT skills in a dynamic environment.
- Qualifications: Experience with desktops, servers, and networking in a multi-site setting.
The predicted salary is between 62100 - 75900 $ per year.
This is an IT Support role providing day-to-day technical support across a multi-site healthcare organisation operating clinics in ACT, NSW, QLD, and TAS, plus a head office. You will support desktops, laptops, tablets, mobile devices, servers, networking equipment, and clinical and business applications. You will respond to incidents and service requests, participate in after-hours on-call rosters, travel to clinics for hands-on support, and contribute to IT projects and business continuity initiatives.
Key responsibilities
- Provide day-to-day support for desktops, laptops, tablets, and mobile devices for clinic and head office teams.
- Assist in deploying and maintaining physical and virtual servers, including patching, updates, and performance monitoring.
- Support networking equipment (switches, firewalls, wireless access points) by monitoring uptime, logging issues, and escalating where required.
- Manage user accounts, passwords, distribution groups, and licences in Microsoft 365 and Active Directory, ensuring access controls are in line with policy.
- Respond to incidents and service requests in a timely manner using the ticketing system; ensure accurate documentation of troubleshooting steps.
- Support Practice Management Systems (e.g., Best Practice) and clinical applications (HotDoc, Medical Objects, Cubiko), including troubleshooting, updates, and liaison with vendors.
- Provide support for head office applications, including the Microsoft 365 suite, Teams, SharePoint, and other business-critical software.
- Work directly with clinic managers, doctors, and nurses to resolve system issues in a way that minimises clinical downtime.
- Contribute to project delivery across the full lifecycle: scoping, planning, testing, execution, and closure.
- Travel to clinics (ACT/NSW/QLD/TAS/VIC) for scheduled upgrades, troubleshooting, and project support.
- Monitor and verify daily/weekly backups to ensure compliance with RACGP and organisational standards.
- Ensure all supported systems are patched and up to date with security updates.
- Participate in after-hours/on-call roster to provide continuity of IT Service Delivery.
About you
- Experience supporting desktops, laptops, tablets, and mobile devices in a multi-site environment.
- Experience with server deployment and maintenance, including patching and performance monitoring.
- Experience supporting networking equipment and monitoring uptime.
- Experience managing user accounts, passwords, and access controls in Microsoft 365 and Active Directory.
- Experience with ticketing systems and incident documentation.
- Experience supporting Practice Management Systems and clinical applications.
- Experience with Microsoft 365 suite, Teams, and SharePoint.
- Ability to work directly with end users including clinic managers, doctors, and nurses.
- Ability to travel to multiple clinic locations across ACT, NSW, QLD, VIC, and TAS.
- Willingness to participate in after-hours/on-call roster.
IT Support Officer in Hobart employer: Ochre Health Group
Ochre Health is an exceptional employer, offering IT Support Officers the chance to make a meaningful impact in a multi-site healthcare environment across Australia. With a strong commitment to employee growth, a collaborative work culture, and the opportunity to support vital healthcare services, you will find a rewarding career that not only values your contributions but also prioritises your professional development. Enjoy the unique advantage of working in a purpose-driven organisation dedicated to improving health outcomes in regional and rural communities.
