Dental Receptionist/Apprentice Dental Technician
Ocean Grove and Drysdale Denture Services – Ocean Grove VIC
Ocean Grove and Drysdale Denture Clinic is a modern, boutique patient-focused practice and dental laboratory delivering high-quality prosthetic care and custom solutions across the Bellarine Peninsula. We pride ourselves on creating a warm, welcoming patient experience, maintaining exceptional clinical standards, and delivering high-grade technical craftsmanship.
We are expanding our team and looking for a proactive, reliable person to join us! We are open to two different pathways depending on the background, skills, and career goals of the successful applicant.
Work Type: Full-time or Part-time (Flexible for the right applicant)
The Opportunity
We are seeking ONE team member to join us in one of two available pathways:
Pathway 1: Dental Receptionist
Focus: Front-of-house operations, patient care, practice administration, and direct daily support for the Dental Prosthetist.
Key Responsibilities:
- Greeting patients warmly upon arrival and managing incoming phone calls and emails.
- Booking appointments, scheduling recalls, and managing patient files.
- Processing payments (EFTPOS/HICAPS), issuing invoices, and handling basic office administration.
- Prosthetist Support: Directly supporting and assisting the Dental Prosthetist with day-to-day clinical workflows, patient entry, and administrative duties.
- Clinic Care: Performing basic cleaning, sanitizing, and tidying throughout the clinic, reception area, and lab to maintain high hygiene standards.
Ideal For: Someone with exceptional customer service skills, empathy, strong communication, and high organizational ability.
Pathway 2: Apprentice Dental Technician (Includes Phones, Admin & Support)
Focus: Hands-on dental lab training combined with front-of-house phones, basic administration, and clinical support.
Key Responsibilities:
- Lab Work & Training: Learning model preparation, pouring, trimming, articulated setups, acrylic work, lab putty blockouts, and finishing while working toward a Diploma of Dental Technology.
- Prosthetist Support: Working closely alongside and directly supporting the Dental Prosthetist across both laboratory procedures and daily clinical operations.
- Phones & Admin: Answering patient phone calls, booking appointments, logging incoming/outgoing lab jobs, and managing basic office tasks.
- Clinic Care: Maintaining a clean and organized work environment, including basic cleaning and sanitation across the lab, reception, and clinic areas.
Ideal For: Someone with strong manual dexterity, high attention to detail, and great interpersonal skills who wants to build a rewarding, hands-on technical career.
What We Are Looking For
- Strong Communication: Friendly, clear, and professional when answering calls and greeting patients.
- Attention to Detail: High standard of work, whether managing appointment scheduling, keeping spaces clean and compliant, or working on delicate lab tasks.
- Reliability & Work Ethic: Punctual, organized, eager to learn, and open to constructive feedback.
- Tech-Savvy: Comfortable using computer software (Microsoft 365, practice/lab management tools). Ideally proficient in D4W and XERO
- Experience: Previous medical/dental reception or customer service experience is a plus, but attitude, enthusiasm, and reliability are our top priorities. Full training will be provided!
What We Offer
- Mentorship & Support: Comprehensive training tailored to your chosen path (including formal apprenticeship support toward your Diploma if pursuing Pathway 2).
- Friendly Culture: A supportive, collaborative, and respectful working environment. LGBTIQ supportive workplace
- Professional Development: Gain hands-on experience across both clinical operations and technical laboratory craft while working directly with an experienced practitioner.
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Contact Details:
Ocean Grove and Drysdale Denture Services Recruitment Team
