As a Receptionist & Cashier, you will be one of the first points of contact for guests and play an important role in delivering a welcoming and professional customer experience at Ocean 12, a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex.
Key responsibilities
- Welcoming guests and confirming reservations
- Directing guests to karaoke rooms, VIP rooms and designated areas
- Processing payments and handling cashier duties
- Answering phone enquiries and providing general information
- Assisting with walk-in bookings and guest requests
- Communicating effectively with the service team and management
- Keeping the reception and entrance areas clean, organised and presentable
About you
- Well-presented, friendly and confident
- Fluent in English and Mandarin
- Strong communicator with excellent customer service skills
- Reliable, responsible and able to work well as part of a team
- Calm and organised in a busy late‑night's environment
- Available to work late-night and early‑morning shifts
- Previous experience in reception, cashiering, hotels, hospitality, nightclubs or karaoke venues highly regarded
- Valid Victorian RSA certificate preferred
About us
Ocean 12 is a premium late-night entertainment venue located within Melbourne's Crown Entertainment Complex. We offer a vibrant nightlife experience featuring karaoke, whisky, cocktails, private functions and a diverse Asian‑inspired food menu, supported by an international culinary and hospitality team.
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Receptionist & Cashier in Melbourne employer: Ocean 12
Ocean 12 is an exceptional employer that values its team members, offering a dynamic work environment within Melbourne's vibrant Crown Entertainment Complex. With a focus on professional development and a supportive culture, employees enjoy opportunities for growth while being part of a diverse and energetic team dedicated to delivering outstanding customer experiences. The late-night entertainment setting not only provides a unique atmosphere but also fosters camaraderie among staff, making it a rewarding place to work.
