At a Glance
- Tasks: Deliver exceptional face-to-face customer service and support daily operations.
- Company: Join O'Brien, a trusted national brand committed to making a difference.
- Benefits: Competitive pay, flexible hours, growth opportunities, and a supportive team culture.
- Other info: Perfect for those who thrive on interaction and variety in their work.
- Why this job: Make a real impact while working in a dynamic and fast-paced environment.
- Qualifications: Strong customer service skills, professional presentation, and problem-solving abilities.
The predicted salary is between 29 - 39 $ per hour.
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Perm Part Time $34.28 p/h + Super. Join a trusted national brand where your customer service skills truly make an impact. Our Epping Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast paced environment, enjoy face to face interaction, and want a role with variety, this is the perfect opportunity.
About the Role
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Rostered Hours: Tuesday to Saturday, 8:00am-1:00pm (25 hours per week)
Flexibility: Some Saturdays may be full day shifts, with a rostered weekday off to balance hours. Full day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings.
You will be responsible for:
- Delivering warm, professional face to face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries
About You
We're looking for someone who brings professionalism, energy and initiative to the team. You will have:
- Strong customer service experience (face to face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem solve and create customer focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate-advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver's licence (essential)
- Full Australian work rights (essential)
Why Join Us?
- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand
At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
Customer Experience Expert in Melbourne employer: O'Brien
O'Brien® is an exceptional employer that prioritises its people and the environment, offering a supportive team culture and a commitment to community investment. As a Commercial Vehicle Technician, you'll enjoy competitive pay, comprehensive training in advanced vehicle systems, and long-term career stability within a cleaner, more technical work environment. Join us to be part of a forward-thinking organisation that values your skills and fosters ongoing professional development.
