At a Glance
- Tasks: Assist customers with glass repair and replacement inquiries via phone, online, and chat.
- Company: Join O’Brien®, a trusted Australian brand with over 100 years of service.
- Benefits: Enjoy competitive pay, quarterly bonuses, and flexible shifts.
- Other info: Opportunities for career growth within a global company.
- Why this job: Make a real difference by helping customers in a supportive team environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 56700 - 69300 $ per year.
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Join a trusted Australian brand helping customers with their glass repair and replacement needs. Based in our Tullamarine Branch, you’ll be part of the O’Brien® Glass Glazing Solutions Team—supporting customers across phone, online and chat channels with care, confidence and professionalism.
About the Role
As an Inbound Sales Consultant, you’ll be the first point of contact for customers seeking help with residential glass repair and replacement. You’ll guide customers through enquiries covering windows, doors, shower screens, splashbacks, mirrors, pet doors and tinting, using the O’Brien® Sales DNA approach to understand their needs and secure appointments with our glaziers. This is a National Inbound Sales role, supporting customers across Australia. You’ll also assist with after‑hours planning, dispatching and glazier coordination (where applicable).
What You’ll Do
- Handle inbound and outbound customer calls with professionalism and empathy
- Arrange appointments and support customers through the booking process
- Listen actively, understand customer needs and provide accurate quotations
- Discuss questions, resolve concerns and escalation when required
- Record customer details accurately and code all calls in our systems
- Continue building your glazing product knowledge
- Support after‑hours planning, dispatching and glazier coordination (where required)
What We’re Looking For
- Strong work ethic, reliability and the ability to work independently and in a team
- Previous customer service experience (phone or face‑to‑face)
- Confident communicator with strong listening and rapport‑building skills
- Solid computer skills and the ability to learn new systems quickly
- Flexibility to work some Saturdays when required
Why Work With O’Brien® Glass?
- A respected Australian brand with over 100 years helping customers
- Part of Belron®—offering global career pathways and long‑term opportunities
- Supportive team culture built on respect, care and collaboration
- Quarterly performance bonuses
- Multiple shift options available, working around hours of 8.00am - 7.00pm Fulltime and Some Saturdays as required.
- Work from our Tullamarine Branch, supporting customers nationally
Interested?
If you enjoy helping customers and thrive in a busy, supportive environment, we’d love to hear from you. Join our glazing team and play a key role in helping customers resolve their glass repair and replacement needs. If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O’Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Privacy: To review and consider your application, O’Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Inbound Sales Consultant in Brisbane employer: O'Brien Glass Industries
At O'Brien, we pride ourselves on being a leading employer in the glass repair and replacement industry, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through our major enterprise transformation program, where you will have the opportunity to work alongside experienced leaders and make a meaningful impact on both employee and business outcomes. With flexible working arrangements and a values-led culture centred on being Driven, Caring, Collaborative, and Genuine, O'Brien is an excellent place for those looking to thrive in their careers while contributing to a significant change initiative.
