O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.
This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.
Key Responsibilities
- Assist in bringing in more business by communicating with new and existing customers
- Efficient management of inbound calls and outbound customer surveys and debt collection
- Be the glue between operational performance and marketing through customer service follow-up activity.
- Manage inbound customer enquiries and phone calls
- Follow up quotes, appointments, and customer communications
- Conduct customer surveys and support ongoing engagement
- Assist with debt collection and account follow-ups
- Contribute to efficient office operations and administration
About You
- Proven experience in customer service or office administration
- Strong communication and organisational skills
- High computer literacy (Simpro and MS Office preferred)
- Professional, proactive, and customer-focused attitude
What We Offer
- Supportive team environment
- Opportunities to take on responsibility and grow within the business
- Exposure to marketing, operations, and customer relations projects
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Customer Relation in Melbourne employer: O'Brien Glass Industries Limited
O’Brien® Automotive Glass is an exceptional employer that prioritises its people and community, offering a dynamic work environment at our Cranbourne Service Centre. With a strong commitment to employee growth, ongoing learning opportunities, and a supportive leadership team, you will thrive in a culture that values collaboration and excellence. Join us to be part of an iconic Australian brand that not only focuses on customer satisfaction but also encourages community service and personal development.
Contact Details:
O'Brien Glass Industries Limited Recruitment Team
