At a Glance
- Tasks: Lead customer service and sales at our Berrimah Automotive Glass Service Centre.
- Company: Join O’Brien®, a respected national brand in the automotive industry.
- Benefits: Ongoing learning, career progression, supportive team, and uniform provided.
- Other info: Flexible hours with opportunities for overtime and recognition programs.
- Why this job: Grow your leadership skills while delivering exceptional customer experiences.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 51750 - 63250 $ per year.
Are you looking for a role where you can grow your leadership skills and deliver outstanding customer service?
O’Brien® is looking for a motivated Customer Experience Expert to support the Service Centre Manager and help drive exceptional face‑to‑face customer service at our Berrimah Automotive Glass Service Centre.
About the Role
The Customer Experience Leader plays a key role in the day‑to‑day operations of the Service Centre.
You’ll lead customer service delivery, sales of vehicle accessories, support the team, and ensure every customer receives a first‑class experience.
Key Responsibilities
- Offer and sell vehicle accessories (sales) to customers.
- Lead customer service and support the daily running of the Service Centre.
- Deliver exceptional service to new and existing customers.
- Communicate clearly with customers regarding lead times and job progress.
- Conduct repair inspections and convert repair opportunities into sales.
- Raise job authorities and invoices using the Service Centre systems.
- Support the Service Centre Manager with operational tasks as required.
- What You’ll Bring
- A genuine passion for delivering outstanding customer experiences.
- Experience leading or managing teams in a busy environment.
- Strong communication skills with a confident, engaging approach.
- Resilience and adaptability in a fast‑changing environment.
- Excellent time‑management and organisational skills.
- Strong stakeholder engagement and influencing skills.
- Solid IT skills, particularly with MS Office.
- Automotive industry experience (highly desirable but not essential).
- Demonstrated leadership and coaching capability.
- The Perks
- Ongoing learning and development opportunities.
- Incentive programs and recognition.
- Supportive team and leadership.
- Uniform provided.
- Career progression within a respected national brand.
- Work Requirements
- Ability to work Saturdays when required (overtime paid).
- Full Australian work rights required.
- #J-18808-Ljbffr
Customer Experience Expert in Darwin employer: O'Brien Glass Industries Limited
O’Brien® Automotive Glass is an exceptional employer that prioritises its people and community, offering a dynamic work environment at our Cranbourne Service Centre. With a strong commitment to employee growth, ongoing learning opportunities, and a supportive leadership team, you will thrive in a culture that values collaboration and excellence. Join us to be part of an iconic Australian brand that not only focuses on customer satisfaction but also encourages community service and personal development.
Contact Details:
O'Brien Glass Industries Limited Recruitment Team
