At a Glance
- Tasks: Welcome guests and ensure a smooth check-in experience while providing local insights.
- Company: Join Minor Hotels, a leading accommodation provider with a global presence.
- Benefits: Enjoy competitive pay, career growth opportunities, and exclusive hotel discounts.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team creating memorable guest experiences every day.
- Qualifications: Experience in hospitality and a passion for exceptional customer service.
The predicted salary is between 34.96 - 34.96 $ per hour.
Company Location: Oaks Glenelg Plaza Pier Suites
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Oaks Glenelg Plaza Pier Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
Rotating roster across Monday to Sunday. Shift times scheduled within 7:00am to 11:00pm.
Hourly Rates (excluding superannuation):
Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour
Qualifications Successful candidates will have:
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Additional Information:
At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Wellness Boost: EAP and tailored wellness support.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Guest Service Agent in Adelaide employer: Oaks-Hotels,-Resorts-
Oaks R Suites Geelong is an exceptional employer that values its team members and fosters a supportive work culture. With a focus on professional growth, employees are encouraged to develop their skills in the vibrant hospitality sector while enjoying the unique charm of Geelong. The company offers competitive benefits and a dynamic environment where your contributions directly enhance guest experiences, making every shift rewarding.
