At a Glance
- Tasks: Provide exceptional guest service and maintain a safe, welcoming environment overnight.
- Company: Join Minor Hotels, a leading accommodation provider with a global presence.
- Benefits: Enjoy competitive pay, career growth opportunities, and exclusive hotel discounts.
- Other info: Flexible overnight shifts with great perks and a focus on personal development.
- Why this job: Be part of a tight-knit team delivering memorable guest experiences.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 27.97 - 27.97 $ per hour.
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Oaks Gold Coast Calypso Plaza Suites are looking for a part-time Night Caretaker who is passionate about providing exceptional guest service and maintaining a safe, secure and welcoming environment throughout the night. As the Night Caretaker, you will be the primary point of contact for guests during overnight hours. Combining customer service, front office support and property monitoring responsibilities, you will ensure guests enjoy a comfortable stay while maintaining the presentation, security and smooth operation of the property.
Your positive attitude, reliability and attention to detail will help create memorable guest experiences at any hour.
Key Responsibilities Include:
- Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
- Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
- Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
- Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
- Carrying out general housekeeping and cleaning tasks in common areas.
- Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
- Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
- Reporting any maintenance, safety, or operational issues identified during the shift.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Overnight shifts scheduled within 10:00pm to 7:00am
- Immediate start available
Hourly Rates (excluding superannuation):
- Monday - Friday: $27.97 per hour + penalties
- Saturday: $34.96 per hour + penalties
- Sunday: $41.96 per hour + penalties
Qualifications:
- Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment.
- Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns.
- Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively.
- A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently.
- High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
- Maintains a polished and professional presentation and is fully committed to working overnight, weekend and public holiday shifts as required.
Additional Information:
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Night Caretaker / Guest Service Agent employer: Oaks Hotels, Resorts & Suites
Oaks Port Douglas Resort is an exceptional employer that values its team members and fosters a warm, inclusive work culture. With a focus on employee growth and development, staff are encouraged to enhance their skills in the vibrant hospitality industry while enjoying the stunning surroundings of Port Douglas. The resort offers flexible working hours, competitive pay, and the unique opportunity to create memorable experiences for guests in a beautiful tropical setting.
Contact Details:
Oaks Hotels, Resorts & Suites Recruitment Team
