Job Description
We're seeking a Night Guest Service Agent to join our front office team at Oaks Melbourne on Collins Hotel. This full-time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations.
What you'll do
- Welcome and assist guests with check-in, check-out, and enquiries
- Handle overnight reception duties, including reservations and payments
- Monitor hotel security and complete nightly audits
- Provide friendly, professional service to ensure a positive guest experience
- Work closely with other departments to ensure seamless operations
Qualifications
- Previous experience in front office or customer service (hospitality preferred)
- Strong communication and problem-solving skills
- Ability to work independently and manage overnight responsibilities
- Professional presentation and attention to detail
- Flexibility to work overnight shifts, weekends, and public holidays
Why join us
- Career development and global opportunities with Minor Hotels
- Staff discounts across our hotel network, dining, and partner brands
- Supportive and friendly team environment
- Work in the heart of Melbourne CBD at a leading hotel
Additional Information
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Night Guest Service Agent in Melbourne employer: Oaks Hotels, Resorts & Suites
Oaks Port Douglas Resort is an exceptional employer that values its team members and fosters a warm, inclusive work culture. With a focus on employee growth and development, staff are encouraged to enhance their skills in the vibrant hospitality industry while enjoying the stunning surroundings of Port Douglas. The resort offers flexible working hours, competitive pay, and the unique opportunity to create memorable experiences for guests in a beautiful tropical setting.
Contact Details:
Oaks Hotels, Resorts & Suites Recruitment Team
