At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and manage check-in/check-out processes.
- Company: Join Minor Hotels, a leading accommodation provider with a global presence.
- Benefits: Enjoy career growth, exclusive hotel deals, and wellness support.
- Other info: Flexible shifts available; work in a supportive and rewarding environment.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Proven leadership skills and experience in hospitality are essential.
The predicted salary is between 49500 - 60500 $ per year.
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Oaks Brisbane Mews Suites are looking for a Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. FULL TIME or PART TIME opportunities available.
About the Role
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Shift Details (subject to change)
This role operates on a rotating roster, including a mix of AM, PM shifts.
Qualifications
- Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
- Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
- Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation, reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
What We Offer
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Front Office Supervisor employer: Oaks Hotels, Resorts & Suites
Oaks Port Douglas Resort is an exceptional employer that values its team members and fosters a warm, inclusive work culture. With a focus on employee growth and development, staff are encouraged to enhance their skills in the vibrant hospitality industry while enjoying the stunning surroundings of Port Douglas. The resort offers flexible working hours, competitive pay, and the unique opportunity to create memorable experiences for guests in a beautiful tropical setting.
Contact Details:
Oaks Hotels, Resorts & Suites Recruitment Team
